FREQUENTLY ASKED QUESTIONS

Transavia
Each passenger of 2 years and older is allowed to bring 1 accessory and 1 piece of hand luggage:

• Total up to 10 kg
• Max. dimensions accessory 40 x 30 x 20 cm
• Max. dimensions hand luggage 55 x 35 x 25 cm incl. handles and wheels

 
Small bags such as a handbag, laptop bag or camera bag also count as 1 piece.


Passengers may take 1 piece of hand luggage such as a trolley (55x35x25 cm) and an accessory such as a small handbag or laptop bag (40x30x20 cm) on board. Together it may weight 10 kg.
The accessory can always be taken on board. 
You place the larger hand luggage in the overhead compartments on board. There is room for 70, so once the compartments are full, the luggage will be collected when boarding and placed in the hold. After the flight, you can retrieve your luggage from the baggage carousel.

Transavia introduces a new service for more confort on board; reservation of cabinespace for larger hand luggage in combination with priority boarding. The fee starts at € 5,- per person per flight and only possible if you book this yourself via Transavia selfservice, based on availability and 5 days prior to departure.

How many pieces of hand luggage can I take with me for my baby?

It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

You are allowed to bring a foldable stroller up to 10 kg to the gate. The foldable stroller will be taken from you at the gate and transported in the hold. The buggy is included the 10 kg check-in luggage that you can take with you for your baby.

Brussels Airlines
Each passenger of 2 years and older is allowed to bring 1 piece of hand luggage and 1 accessory:

• Up to 8 kg
• Max. dimensions 55 x 40 x 23 cm incl. Handles and wheels for handluggage
• Max. dimensions 40 x 10 x 30 cm incl. Handles and wheels for the accessory

Small bags such as a handbag, laptop bag or camera bag count as 1 accessory.

On busy flights, it could happen that hand luggage will be collected at the gate. This luggage will then be transported (free of charge) in the hold. After the flight, you can retrieve your luggage from the baggage carousel together with the checked baggage, if any.

If your luggage will be going in the hold, you are permitted to take out any valuables, documents, electronic devices or medicine first. We recommend placing these items in a separate bag at home so that you can access them easily during the flight.

How many pieces of hand luggage can I take with me for my baby/child?
It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722 or via email.

Please find the fares below for 01.04.2024 - 31.10.2024:

• 15kg = 31 euro
• 20kg = 38 euro
• 25kg = 43 euro
• 30kg = 59 euro
• 40kg = 75 euro
• 50kg = 105 euro

Prices for flights from 31/10/2024 may differ. The reservation system displays the correct price.

If you have not prebooked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

• 15kg = 45 euro
• 20kg = 60 euro
• 25kg = 75 euro
• 30kg = 90 euro
• 40kg = 120 euro
• 50kg = 150 euro

You can also buy additional hold luggage at Transavia during check-in, but the rates will be higher than ML Tours charges. 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but you can take it for convenience as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

You may divide the luggage over several pieces up to a maximum of 5.

• max total weight per person: 50kg
• max weight per piece: 32kg
• max size: 70x60x30 cm

Brussels Airlines
For every passenger of 2 years and older, it is possible to book hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.

Please find the fare and rules below:

• 23kg = 30 euro

• Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
• Max. total weight:  23 kg per person

We strongly recommend that you stick to the luggage allowance. If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess luggage fee will be charged at the check-in counter.

The costs of excess luggage are:

• Luggage over 23kg till max. 32 kg € 50,- per one way.
• Luggage larger than 158 cm € 50,- per one way.
• If luggage is both too large and too heavy (24kg - 32kg) € 100,- per one way.

If you want to take a second piece of hold luggage, Brussels Airlines will charge:

• Max. weight 23kg € 80,- per one way.
• For extra weight till max. 32kg € 130,- per onway.
• For a suit case bigger than 158 cm € 130,- per one way.
• If the hold luggage is too big and too heavy € 180,- per one way. 

It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused and therefore will not be accepted for the flight!

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

• Transavia 
• Brussels Airlines 

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

Your ticket
You will find your flight ticket in the annex of your booking confirmation.
If you can not find this email, please contact our customer care team and they will send you this email again.

Your passport or national identity card
You will need a valid passport or national identity card. You can’t check-in with an expired or damaged document. Check with the consulate for the country you are flying to or the website for the Ministry of Foreign Affairs whether you require a passport or national identity card for your trip and how long it should be valid for.

A visa
If a visa is required for a destination depends not only on the destination itself, but also on your nationality. Depending on you nationality, you are required to purchase a visa beforehand. Please, make sure to check this well ahead of your trip by contacting the consulate of embassy for the country to be visited or on the website for the Ministry of Foreign Affairs.

For more information about special and medical luggage, please take a look on the website of the related airline company:

• Transavia
• Brussels Airlines

You can cancel your flight(s) during working days/office hours from:

• Monday till Friday from 09.30 AM till 6 PM
• Saturday from 09.30 AM till 4 PM
• Sunday closed

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

You can easily change your ticket to a new departure date with us via my mltours. To log in you need your booking number and a surname. Or you call our customer care team during office hours via (+31) 020 722 0 722.

Which changes are possible?                           
You can change the following things in your booking:

• departure airport
• arrival airport
• departure date
• date of birth (only by phone)
• gender (only by phone)

If you bought a cancellation coverage at ML Tours, you can change the name on the ticket, according to the rules of the cancellation coverage. In all other cases, a name change is not possible.

How much is the change fee?

• Up to 75 hours before the flight time you pay €50 per person per route for administrative costs. In addition, the price difference between the old and the new rate will be charged. If the new rate is lower than the old rate, no refund/reduction will be applied.
   
• 75 to 27 hours before flight departure you pay €120 per person per route in administrative costs for a change. In addition, the price difference between the old and the new rate will be charged. If your old ticket (incl. baggage) has cost less than the change fee of €120 to be paid, the new change fee will be the same as your old ticket (incl. baggage). If the new rate is lower than the old rate, no refund/reduction will be applied.
   
• 27 hours before flight departure and on the flight day itself, in the event of a change, the complete new ticket price per person and per route will be charged as administration costs.

If you have already booked luggage, your checked luggage will automatically be added to your new flight in the event of a change at your request, provided it concerns the same airline. If you change to another airline, your purchased luggage will automatically expire and you must, if desired, purchase additional luggage for your new flight.

The ticket prices are determined by costs and also through supply and demand. The difference in price is a result of yield management; a way of working whereby ML Tours tries to optimize the flight in the best way.

If you are pregnant and in normal health, without a history of premature births and without complications, you can fly until 36 weeks into your pregnancy. After 36 weeks, you may no longer fly for your own health and that of your baby.
For all detailed information, please check the website of the related airline and/or give them a call.

For the most recent information, please take a look at our homepage under ‘Find Your Flight’.
If you want to keep informed about our flight program and actions, you can follow us on Facebook and/or you can sign up for our newsletter.

If you have any question, we are happy to assist you by calling (+31) 020 722 0 722

For our own direct flights from Rotterdam and Brussels, we have been working for years with well-established airline companies like Transavia and Brussels Airlines.
You can book these charter flights only via:

• Our website
• Our agents
• Our Customer Care Team by calling (+31) 020 722 0 722

We advise you to check the website of the related airline company (Transavia or Brussels Airlines) for more information about travelling with your pet.

You can contact us during working days/office hours (Dutch/Belgium time) from:

• Monday till Friday from 09.30 AM till 06.30 PM
• Saturday from 10.30 AM till 5 PM
• Sunday closed

Please see our contact page about how to contact our Customer Care Team.

It is only possible to book a seat in advance for Transavia flights.

You can book a seat via My Transavia from 120 hour till 48 hours prior to departure. If you do not reserve a seat, you can choose from the remaining available seats when you check in online.
If you check in at the airport, the check-in employee will assign you a seat. This may mean you and your travel companion(s) will not be seated next to one another.

You can check the flight schedules of your flight on our website under ‘My ML Tours’.

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

Will your child be travelling alone?
Assistance is required for children aged 5 to 12 who are travelling alone against a fee.
Children aged 12 to 16 years can travel alone. Would you prefer your child to be accompanied? This would be possible and can be requested at the related airline company.

Please check the website of the related airline company (Transavia or Brussels Airlines) for more information.

Quick Parking Rotterdam
Whether you want to park for a long or short time at Quick Parking Rotterdam Airport, everybody is offered the same service. In addition, the short term parking at Quick Parking Rotterdam is much more cheaper than parking at Rotterdam Airport. For example; it saves you more than half, if you park your car for 2 days and from 3 days you will save more than 40% at Quick Parking Rotterdam Airport compared the Parking at the airport it selves.

Parkos Brussel (Zaventem)

It is possible to make a group booking, from at least 13 persons. You can find all information about this on our website.

Your baby may only travel by plane, 7 days after birth.
Each adult may travel with maximum 1 baby on his/her lap.

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

If you have mobility issues and require assistance at the airport, then you can apply for assistance:

• up to 5 days prior departure via the assistance application form on our website.
• From 5 days to 48 hours prior departure via the related airline company:
  • Transavia
  • Brussels Airlines

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722 or via email.

Please find the fares below for 01.11.2023 - 31.03.2024:

• 15kg = 28 euro
• 20kg = 34 euro
• 25kg = 40 euro
• 30kg = 55 euro
• 40kg = 65 euro
• 50kg = 100 euro

If you have not prebooked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

• 15kg = 45 euro
• 20kg = 60 euro
• 25kg = 75 euro
• 30kg = 90 euro
• 40kg = 120 euro
• 50kg = 150 euro

You can also buy additional hold luggage at Transavia during check-in, but the rates will be higher than ML Tours charges. 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but you can take it for convenience as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

You may divide the luggage over several pieces up to a maximum of 5.

• max total weight per person: 50kg
• max weight per piece: 32kg
• max size: 70x60x30 cm

Brussels Airlines
For every passenger of 2 years and older, it is possible to book hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.

Please find the fare and rules below:

• 23kg = 30 euro

• Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
• Max. total weight:  23 kg per person

We strongly recommend that you stick to the luggage allowance. If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess luggage fee will be charged at the check-in counter.

The costs of excess luggage are:

• Luggage over 23kg till max. 32 kg € 50,- per one way.
• Luggage larger than 158 cm € 50,- per one way.
• If luggage is both too large and too heavy (24kg - 32kg) € 100,- per one way.

If you want to take a second piece of hold luggage, Brussels Airlines will charge:

• Max. weight 23kg € 80,- per one way.
• For extra weight till max. 32kg € 130,- per onway.
• For a suit case bigger than 158 cm € 130,- per one way.
• If the hold luggage is too big and too heavy € 180,- per one way. 

It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused and therefore will not be accepted for the flight!

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

• Transavia 
• Brussels Airlines 

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

You can cancel your flight(s) during working days/office hours from:

• Monday till Friday from 09.30 AM till 6 PM
• Saturday from 09.30 AM till 4 PM
• Sunday closed

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

If you have mobility issues and require assistance at the airport, then you can apply for assistance:

• up to 5 days prior departure via the assistance application form on our website.
• From 5 days to 48 hours prior departure via the related airline company:
  • Transavia
  • Brussels Airlines