MLTours -

FREQUENTLY ASKED QUESTIONS

What kind of hand luggage is allowed?

Transavia

Each passenger aged 2 and over is allowed to carry 1 piece of hand luggage (small backpack or handbag) and 1 piece of cabin baggage (trolley or small travel bag):

  • Maximum total 10 kg for both items together
  • Max. hand luggage size 40 x 30 x 20 cm
  • Max. dimensions of cabin bag 55 x 35 x 25 cm incl. handles and wheels
A small bag like a handbag, laptop bag or camera bag also counts as 1 piece of hand luggage!
 
 
Passengers may take 1 piece of cabin baggage such as a trolley (55x35x25 cm) and 1 piece of hand luggage such as a small handbag or laptop bag (40x30x20 cm) free on board till October 31th 2024. 
Together it may weight 10 kg. The hand lugggae can always be taken on board. 
You place the larger hand luggage in the overhead compartments on board. There is room for 70, so once the compartments are full, the luggage will be collected when boarding and placed in the hold. After the flight, you can retrieve your luggage from the baggage carousel.
Cabin baggage can still be dropped off free of charge at the check-in counter (until October 31, 2024). Make sure the bag meets the requirements.
 
 
I'm traveling with a baby, how much hand luggage can I take with me?
A baby up to 2 years old is not allowed carry-on baggage if traveling on your lap. If you wish to bring baby food, a diaper bag or other baby items into the cabin, please put them in your own hand luggage.
You are allowed to take a foldable stroller up to 10 kg to the gate. The foldable buggy is collected at the boarding gate and transported in the hold. The stroller falls into the category of 10 kg checked baggage that you are allowed to take with you for the baby.

 

Brussels Airlines
Each passenger of 2 years and older is allowed to bring 1 piece of hand luggage and 1 accessory:

  • Up to 8 kg
  • Max. dimensions 55 x 40 x 23 cm incl. Handles and wheels for handluggage
  • Max. dimensions 40 x 10 x 30 cm incl. Handles and wheels for the accessory

Small bags such as a handbag, laptop bag or camera bag count as 1 accessory.

On busy flights, it could happen that hand luggage will be collected at the gate. This luggage will then be transported (free of charge) in the hold. After the flight, you can retrieve your luggage from the baggage carousel together with the checked baggage, if any.

If your luggage will be going in the hold, you are permitted to take out any valuables, documents, electronic devices or medicine first. We recommend placing these items in a separate bag at home so that you can access them easily during the flight.

How many pieces of hand luggage can I take with me for my baby/child?
It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

 

What kind of hold luggage is allowed?

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722 or via email.

 

Please find the fares below for 01.04.2024 - 31.10.2024:

  • 15kg = 36 euro
  • 20kg = 44 euro
  • 25kg = 50 euro
  • 30kg = 60 euro
  • 40kg = 72 euro
  • 50kg = 98 euro

Prices for flights from 31/10/2024 may differ. The reservation system displays the correct price.

 

If you have not prebooked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

  • 15kg = 45 euro
  • 20kg = 60 euro
  • 25kg = 75 euro
  • 30kg = 90 euro
  • 40kg = 120 euro
  • 50kg = 150 euro

 

You can also buy additional hold luggage at Transavia during check-in, but the rates will be higher than ML Tours charges. 

 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but you can take it for convenience as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

 

You may divide the luggage over several pieces up to a maximum of 5.

 

  • max total weight per person: 50kg
  • max weight per piece: 32kg
  • max size: 70x60x30 cm

 

 

Brussels Airlines
For every passenger of 2 years and older, it is possible to book hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.

 

Please find the fare and rules below:

 

  • 23kg = 30 euro

 

  • Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
  • Max. total weight:  23 kg per person

 

We strongly recommend that you stick to the luggage allowance. If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess luggage fee will be charged at the check-in counter.


The costs of excess luggage are:

  • Luggage over 23kg till max. 32 kg € 50,- per one way.
  • Luggage larger than 158 cm € 50,- per one way.
  • If luggage is both too large and too heavy (24kg - 32kg) € 100,- per one way.

 

If you want to take a second piece of hold luggage, Brussels Airlines will charge:

  • Max. weight 23kg € 80,- per one way.
  • For extra weight till max. 32kg € 130,- per onway.
  • For a suit case bigger than 158 cm € 130,- per one way.
  • If the hold luggage is too big and too heavy € 180,- per one way. 

 

It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused and therefore will not be accepted for the flight!

What should I do if my luggage has been damaged / lost?

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

When should I check-in for my flight?

Go the airport on time.
Make sure that you will be 3 hours before departure at the airport. You can check-in at one of the check-in desks of the related airline company. Be sure to keep your E-ticket, passport or national identity card and your Covid-19 documents where you can reach it easily.
Make sure you have checked in and handed in any hold luggage before the check-in desk closes. Keep in mind that there may be long check-in and waiting times at the airport, so please go to the airport on time! Even in case of a delay, you have to be at the airport to check-in based on the original departure time.

One week before your departure you will receive a service e-mail from us with, among other things, the exact information about the check-in time.

 

 

Online check-in with Transavia
You can check-in online from 30 hours up to 4 hours before departure for the Transavia flights.
After checking in, you can print or download your boarding pass to your smartphone. Please take this with you to the airport.

 
Online check-in with Brussels Airways
It is only possible to check in online if you are flying to Al Hoceima with Brussels Airlines. Unfortunately, this is not possible for flights to Nador, Rabat and Tangier.
You can check in online from 24 hours to 4 hours before departure for Brussel Airways flights.
After check-in, you can print or download your boarding pass to your smartphone. Please take it with you to the airport.

Which travel documents do I need for Morocco?

Your ticket
You will find your flight ticket in the annex of your booking confirmation.
If you can not find this email, please contact our customer care team and they will send you this email again.

Your passport or national identity card
You will need a valid passport or national identity card. You can’t check-in with an expired or damaged document. Check with the consulate for the country you are flying to or the website for the Ministry of Foreign Affairs whether you require a passport or national identity card for your trip and how long it should be valid for.

A visa
If a visa is required for a destination depends not only on the destination itself, but also on your nationality. Depending on you nationality, you are required to purchase a visa beforehand. Please, make sure to check this well ahead of your trip by contacting the consulate of embassy for the country to be visited or on the website for the Ministry of Foreign Affairs.

 

Can I bring special and/or medical luggage with me?

For more information about special and medical luggage, please take a look on the website of the related airline company:

 

How do I cancel my booking?

You can cancel your flight(s) during working days/office hours from:

  • Monday till Friday from 09.30 AM till 6 PM
  • Saturday from 09.30 AM till 4 PM
  • Sunday closed

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

Which changes are possible and what are the changefees?

You can easily change your ticket to a new departure date with us via my mltours. To log in you need your booking number and a surname. Or you call our customer care team during office hours via (+31) 020 722 0 722.

Which changes are possible?                           
You can change the following things in your booking:

  • departure airport
  • arrival airport
  • departure date
  • date of birth (only by phone)
  • gender (only by phone)

If you bought a cancellation coverage at ML Tours, you can change the name on the ticket, according to the rules of the cancellation coverage. In all other cases, a name change is not possible.

 

How much is the change fee?

  • Up to 75 hours before the flight time you pay €50 per person per route for administrative costs. In addition, the price difference between the old and the new rate will be charged. If the new rate is lower than the old rate, no refund/reduction will be applied.
     
  • 75 to 27 hours before flight departure you pay €120 per person per route in administrative costs for a change. In addition, the price difference between the old and the new rate will be charged. If your old ticket (incl. baggage) has cost less than the change fee of €120 to be paid, the new change fee will be the same as your old ticket (incl. baggage). If the new rate is lower than the old rate, no refund/reduction will be applied.
     
  • 27 hours before flight departure and on the flight day itself, in the event of a change, the complete new ticket price per person and per route will be charged as administration costs.

 

If you have made a spelling mistake, you must contact the customer care center by phone or email immediately after making your booking and request that the spelling mistake be corrected. No fee will be charged for the correction of the spelling error - at the discretion of ML Tours. By misspelling we mean a small typing error in the name, gender or date of birth.
If the spelling error is not reported until later or is noticed by ML Tours, you will have to pay € 50,- per person per journey. This also applies if the name is not written correctly and completely according to the passport.

 

If you have already booked luggage, your checked luggage will automatically be added to your new flight in the event of a change at your request, provided it concerns the same airline. If you change to another airline, your purchased luggage will automatically expire and you must, if desired, purchase additional luggage for your new flight.

 

If you have made a new booking in the period 04/06/2021 - 30/06/2021 & 21/09/2021 - 31/05/2022, you will receive our Relax guarantee for free and you will not pay any change costs up to 75 hours before departure.
 
 
See WHAT BENEFITS THE FREE 'RELAX GUARANTEE' OFFERS? on this page.

How is it possible that the ticket prices could be vary?

The ticket prices are determined by costs and also through supply and demand. The difference in price is a result of yield management; a way of working whereby ML Tours tries to optimize the flight in the best way.

 

Until when can I travel during my pregnancy?

If you are pregnant and in normal health, without a history of premature births and without complications, you can fly until 36 weeks into your pregnancy. After 36 weeks, you may no longer fly for your own health and that of your baby.
For all detailed information, please check the website of the related airline and/or give them a call.

 

 

Which destinations does ML Tours fly to?

For the most recent information, please take a look at our homepage under ‘Find Your Flight’.
If you want to keep informed about our flight program and actions, you can follow us on Facebook and/or you can sign up for our newsletter.

If you have any question, we are happy to assist you by calling (+31) 020 722 0 722

 

Which airlines does ML Tours work with?

For our own direct flights from Rotterdam and Brussels, we have been working for years with well-established airline companies like Transavia and Brussels Airlines.
You can book these charter flights only via:

  • Our website
  • Our agents
  • Our Customer Care Team by calling (+31) 020 722 0 722

 

Can I take my pet with me?

We advise you to check the website of the related airline company (Transavia or Brussels Airlines) for more information about travelling with your pet.

 

How do I contact the ML Tours Customer Care Centre?

You can contact us during working days/office hours (Dutch/Belgium time) from:

  • Monday till Friday from 09.30 AM till 06.30 PM
  • Saturday from 10.30 AM till 5 PM
  • Sunday closed

 

Please see our contact page about how to contact our Customer Care Team.

How do I reserve a seat?

It is only possible to book a seat in advance for Transavia flights.

You can book a seat via My Transavia from 120 hour till 48 hours prior to departure. If you do not reserve a seat, you can choose from the remaining available seats when you check in online.
If you check in at the airport, the check-in employee will assign you a seat. This may mean you and your travel companion(s) will not be seated next to one another.

 

 

Where can I check the flight schedules of my flight? 

You can check the flight schedules of your flight on our website under ‘My ML Tours’.

 

What should I do if I do not used my flight?

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

 

Is my child allowed to travel alone?

Will your child be travelling alone?
Assistance is required for children aged 5 to 12 who are travelling alone against a fee.
Children aged 12 to 16 years can travel alone. Would you prefer your child to be accompanied? This would be possible and can be requested at the related airline company.

Please check the website of the related airline company (Transavia or Brussels Airlines) for more information.

 

Where can I park save and economical?

Quick Parking Rotterdam
Whether you want to park for a long or short time at Quick Parking Rotterdam Airport, everybody is offered the same service. In addition, the short term parking at Quick Parking Rotterdam is much more cheaper than parking at Rotterdam Airport. For example; it saves you more than half, if you park your car for 2 days and from 3 days you will save more than 40% at Quick Parking Rotterdam Airport compared the Parking at the airport it selves.


Parkos Brussel (Zaventem)

Goedkoop parkeren Zaventem - Parkos.com

How do I request group travel?

It is possible to make a group booking, from at least 13 persons. You can find all information about this on our website.

 

From which age is it allowed to fly for my baby?

Your baby may only travel by plane, 7 days after birth.
Each adult may travel with maximum 1 baby on his/her lap.

 

Is an employee of ML Tours present at the airport?

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

 

Flying with a wheelchair or crutches?

If you have mobility issues and require assistance at the airport, then you can apply for assistance:

 

Do you have a question, complaint or compliment?

 

What kind of hold luggage is allowed?

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722 or via email.

 

Please find the fares below for 01.04.2024 - 31.10.2024:

  • 15kg = 36 euro
  • 20kg = 44 euro
  • 25kg = 50 euro
  • 30kg = 60 euro
  • 40kg = 72 euro
  • 50kg = 98 euro

Prices for flights from 31/10/2024 may differ. The reservation system displays the correct price.

 

 

If you have not prebooked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

  • 15kg = 45 euro
  • 20kg = 60 euro
  • 25kg = 75 euro
  • 30kg = 90 euro
  • 40kg = 120 euro
  • 50kg = 150 euro

 

You can also buy additional hold luggage at Transavia during check-in, but the rates will be higher than ML Tours charges. 

 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but you can take it for convenience as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

 

You may divide the luggage over several pieces up to a maximum of 5.

 

  • max total weight per person: 50kg
  • max weight per piece: 32kg
  • max size: 70x60x30 cm

 

Brussels Airlines
For every passenger of 2 years and older, it is possible to book hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.

 

Please find the fare and rules below:

 

  • 23kg = 30 euro

 

  • Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
  • Max. total weight:  23 kg per person

 

We strongly recommend that you stick to the luggage allowance. If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess luggage fee will be charged at the check-in counter.


The costs of excess luggage are:

  • Luggage over 23kg till max. 32 kg € 50,- per one way.
  • Luggage larger than 158 cm € 50,- per one way.
  • If luggage is both too large and too heavy (24kg - 32kg) € 100,- per one way.

If you want to take a second piece of hold luggage, Brussels Airlines will charge:

  • Max. weight 23kg € 80,- per one way.
  • For extra weight till max. 32kg € 130,- per onway.
  • For a suit case bigger than 158 cm € 130,- per one way.
  • If the hold luggage is too big and too heavy € 180,- per one way. 

 

It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused and therefore will not be accepted for the flight!

What should I do if my luggage has been damaged / lost?

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

How do I cancel my booking?

You can cancel your flight(s) during working days/office hours from:

  • Monday till Friday from 09.30 AM till 6 PM
  • Saturday from 09.30 AM till 4 PM
  • Sunday closed

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

What should I do if I do not used my flight?

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

 

Is an employee of ML Tours present at the airport?

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

 

Flying with a wheelchair or crutches?

If you have mobility issues and require assistance at the airport, then you can apply for assistance: