FREQUENTLY ASKED QUESTIONS

Wat mag ik als handbagage meenemen?

Transavia
Each passenger of 2 years and older is allowed to bring 1 piece of hand luggage:

  • Up to 10 kg
  • Max. dimensions 45 x 40 x 25 cm incl. handles and wheels (green label)
  • Max. dimensions 55 x 40 x 25 cm incl. handles and wheels (red label)

Small bags such as a handbag, laptop bag or camera bag also count as 1 piece.

Hand luggage with a green label is always allowed in the cabin during a flight. On busy flights, it could happen that hand luggage with a red label will be collected at the gate. This luggage will then be transported (free of charge) in the hold. After the flight, you can retrieve your luggage from the baggage carousel.

If your luggage will be going in the hold, you are permitted to take our any valuables, documents, electronic devices or medicine first. We recommend placing these items in a separate bag at home so that you can access them easily during the flight.

How many pieces of hand luggage can I take with me for my baby?
It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

You are allowed to bring a foldable stroller up to 10 kg to the gate. The foldable stroller will be taken from you at the gate and transported in the hold. The buggy is included the 10 kg check-in luggage that you can take with you for your baby.

Brussels Airlines
Each passenger of 2 years and older is allowed to bring 1 piece of hand luggage:

  • Up to 6 kg
  • Max. dimensions 55 x 40 x 23 cm incl. Handles and wheels

On busy flights, it could happen that hand luggage will be collected at the gate. This luggage will then be transported (free of charge) in the hold. After the flight, you can retrieve your luggage from the baggage carousel together with the checked baggage, if any.

If your luggage will be going in the hold, you are permitted to take our any valuables, documents, electronic devices or medicine first. We recommend placing these items in a separate bag at home so that you can access them easily during the flight.

How many pieces of hand luggage can I take with me for my baby/child?
It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

 

Mag ik ruimbagage meenemen?

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722.

Please find the fares below:

  • 15kg = 15 euro
  • 20kg = 20 euro
  • 25kg = 27 euro
  • 30kg = 35 euro
  • 40kg = 50 euro
  • 50kg = 85 euro

If you don't booked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

  • 15kg = 35 euro
  • 20kg = 50 euro
  • 25kg = 65 euro
  • 30kg = 80 euro
  • 40kg = 110 euro
  • 50kg = 140 euro

You can also buy additional hold luggage at Transavia during check-in, but the reates will be higher than ML Tours charges. 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but for the sake of convenience, you can take it as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

Brussels Airlines
For every passenger of 2 years and older, it is possible to book (extra) hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.
Please find the fare and rules below:

  • 23kg = 22 euro
  • Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
  • If your hold luggage weights more than 23 kg, an excess baggage rate will apply.
    Please note that the max. allowable weight of your suitcase is 32 kg.

We strongly recommend that you stick to the baggage allowance.
If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess baggage fee will be charged at the check-in counter.
The costs are:

  • € 45,- per one way for excess luggage when this exceeds the max. dimensions
  • € 90,- per one way if the hold luggage is too large and too heavy

And please be aware that hold luggage can be refused!

If you want to take a second piece of hold luggage, Brussels Airlines will charge € 55,- per one way for this.
For extra weight they charge € 100,- per onway and also for a suit case bigger than the max. dimensions, they will charge also € 110,- per one way. If the hold luggage is too big and too heavy, they will charge € 145,- per one way. 
It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused!

 

Wat moet ik doen als mijn bagage vertraagd, beschadigd of vermist is?

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

Wanneer moet ik inchecken voor mijn vlucht?

Go the airport on time.
Make sure that you will be 3 hours before departure at the airport. You can check-in at one of the check-in desks of the related airline company. Be sure to keep your E-ticket, passport or national identity card where you can reach it easily.
Make sure you have checked in and handed in any hold luggage before the check-in desk closes. Keep in mind that there may be long check-in and waiting times at the airport, so please go to the airport on time!

Online check-in with Transavia
You can check-in online from 30 hours up to 4 hours before departure for the Transavia flights.
After checking in, you can print or download your boarding pass to your smartphone. Please take this with you to the airport.

 

Welke reisdocumenten heb ik nodig voor Marokko?

Your ticket
You will find your flight ticket in the annex of your booking confirmation.
If you can not find this email, please contact our customer care team and they will send you this email again.

Your passport or national identity card
You will need a valid passport or national identity card. You can’t check-in with an expired or damaged document. Check with the consulate for the country you are flying to or the website for the Ministry of Foreign Affairs whether you require a passport or national identity card for your trip and how long it should be valid for.

A visa
If a visa is required for a destination depends not only on the destination itself, but also on your nationality. Depending on you nationality, you are required to purchase a visa beforehand. Please, make sure to check this well ahead of your trip by contacting the consulate of embassy for the country to be visited or on the website for the Ministry of Foreign Affairs.

 

Kan ik bijzondere en/of medische bagage meenemen?

For more information about special and medical luggage, please take a look on the website of the related airline company:

 

Hoe annuleer ik mijn vlucht?

You can cancel your flight(s) during working days/office hours from:

  • Monday till Friday from 9.30 AM till 6 PM
  • Saturday from 11 AM till 5 PM

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

Welke wijzigingen zijn er mogelijk en wat zijn de wijzigingskosten?

You can only make changes by calling our customer care team during office hours via
(+31) 020 722 0 722.

Which changes are possible?                           
You can change the following things in your booking:

  • departure airport
  • arrival airport
  • departure date
  • date of birth
  • gender

If you bought a cancellation coverage at ML Tours, you can change the name on the ticket, according to the rules of the cancellation coverage. In all other cases, a name change is not possible.

How much is the change fee?

  • Up to 72 hour prior departure (check- in time), you will pay € 50,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
  • Between 72 until 24 hours prior departure (check-in time), you will pay € 120,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
  • Within 24 hours prior departure (check-in time) and on the departure day it selves, you have to pay the whole new ticket price if you want to rebook from or to another destination and date. Is you want to change the date of birth or gender, you will pay € 50,- per person per one-way flight.

Waarom kunnen de ticketprijzen zo verschillen?

The ticket prices are determined by costs and also through supply and demand. The difference in price is a result of yield management; a way of working whereby ML Tours tries to optimize the flight in the best way.

 

Tot wanneer mag ik vliegen tijdens mijn zwangerschap?

If you are pregnant and in normal health, without a history of premature births and without complications, you can fly until 36 weeks into your pregnancy. After 36 weeks, you may no longer fly for your own health and that of your baby.
For all detailed information, please check the website of the related airline and/or give them a call.

 

 

Op welke bestemmingen vliegt ML Tours?

For the most recent information, please take a look at our homepage under ‘Find Your Flight’.
If you want to keep informed about our flight program and actions, you can follow us on Facebook and/or you can sign up for our newsletter.

If you have any question, we are happy to assist you by calling (+31) 020 722 0 722

 

Met welke luchtvaartmaatschappijen werkt ML tours samen?

For our own direct flights from Rotterdam and Brussels, we have been working for years with well-established airline companies like Transavia and Brussels Airlines.
You can book these charter flights only via:

  • Our website
  • Our agents
  • Our Customer Care Team by calling (+31) 020 722 0 722

 

Kan ik mijn huisdier meenemen?

We advise you to check the website of the related airline company (Transavia or Brussels Airlines) for more information about travelling with your pet.

 

Hoe kan ik het Customer Contact Team van ML Tours bereiken?

You can contact us during working days/office hours from:

  • Monday till Friday from 9.30 AM till 6 PM
  • Saturday from 11 AM till 5 PM

Please see our contact page about how to contact our Customer Care Team.

 

Kan ik een stoel van tevoren reserveren?

It is only possible to book a seat in advance for Transavia flights.

You can book a seat via My Transavia from 120 hour till 48 hours prior to departure. If you do not reserve a seat, you can choose from the remaining available seats when you check in online.
If you check in at the airport, the check-in employee will assign you a seat. This may mean you and your travel companion(s) will not be seated next to one another.

 

 

Waar kan ik de vluchttijden van mijn gereserveerde vlucht controleren?

You can check the flight schedules of your flight on our website under ‘My ML Tours’.

 

Wat moet ik doen als ik geen gebruik van mijn vlucht heb gemaakt?

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

 

Mag een kind alleen reizen?

Will your child be travelling alone?
Assistance is required for children aged 5 to 12 who are travelling alone against a fee.
Children aged 12 to 16 years can travel alone. Would you prefer your child to be accompanied? This would be possible and can be requested at the related airline company.

Please check the website of the related airline company (Transavia or Brussels Airlines) for more information.

 

Waar kan ik veilig en voordelig parkeren?

Quick Parking Rotterdam
Whether you want to park for a long or short time at Quick Parking Rotterdam Airport, everybody is offered the same service. In addition, the short term parking at Quick Parking Rotterdam is much more cheaper than parking at Rotterdam Airport. For example; it saves you more than half, if you park your car for 2 days and from 3 days you will save more than 40% at Quick Parking Rotterdam Airport compared the Parking at the airport it selves.


Parkos Brussel (Zaventem)

Goedkoop parkeren Zaventem - Parkos.com

Hoe kan ik een groepsboeking maken?

It is possible to make a group booking, from at least 13 persons. You can find all information about this on our website.

 

Vanaf welke leeftijd is het toegestaan om met mijn baby te vliegen?

Your baby may only travel by plane, 7 days after birth.
Each adult may travel with maximum 1 baby on his/her lap.

 

Is er een medewerker van ML tours op de luchthaven aanwezig?

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

 

Waar kan ik meer informatie vinden over medische diensten?

We advise you to check the website of the related airline company (Transavia or Brussels Airlines) for more information about medical services.

 

Waar kan ik aanmelden dat ik mijn rolstoel mee neem of op krukken loop?

If you have mobility issues and require assistance at the airport, then you can apply for assistance:

 

Heeft u nog vragen, een klacht of een compliment?

 

Wat mag ik als handbagage meenemen?

Transavia
Each passenger of 2 years and older is allowed to bring 1 piece of hand luggage:

  • Up to 10 kg
  • Max. dimensions 45 x 40 x 25 cm incl. handles and wheels (green label)
  • Max. dimensions 55 x 40 x 25 cm incl. handles and wheels (red label)

Small bags such as a handbag, laptop bag or camera bag also count as 1 piece.

Hand luggage with a green label is always allowed in the cabin during a flight. On busy flights, it could happen that hand luggage with a red label will be collected at the gate. This luggage will then be transported (free of charge) in the hold. After the flight, you can retrieve your luggage from the baggage carousel.

If your luggage will be going in the hold, you are permitted to take our any valuables, documents, electronic devices or medicine first. We recommend placing these items in a separate bag at home so that you can access them easily during the flight.

How many pieces of hand luggage can I take with me for my baby?
It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

You are allowed to bring a foldable stroller up to 10 kg to the gate. The foldable stroller will be taken from you at the gate and transported in the hold. The buggy is included the 10 kg check-in luggage that you can take with you for your baby.

Brussels Airlines
Each passenger of 2 years and older is allowed to bring 1 piece of hand luggage:

  • Up to 6 kg
  • Max. dimensions 55 x 40 x 23 cm incl. Handles and wheels

On busy flights, it could happen that hand luggage will be collected at the gate. This luggage will then be transported (free of charge) in the hold. After the flight, you can retrieve your luggage from the baggage carousel together with the checked baggage, if any.

If your luggage will be going in the hold, you are permitted to take our any valuables, documents, electronic devices or medicine first. We recommend placing these items in a separate bag at home so that you can access them easily during the flight.

How many pieces of hand luggage can I take with me for my baby/child?
It is not allowed to bring separate hand luggage for a baby up to 2 years.
Would you like to take baby food, a nappy bag or other items for your baby with you in the cabin? Please put them in your own hand luggage.

 

Mag ik ruimbagage meenemen?

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722.

Please find the fares below:

  • 15kg = 15 euro
  • 20kg = 20 euro
  • 25kg = 27 euro
  • 30kg = 35 euro
  • 40kg = 50 euro
  • 50kg = 85 euro

If you don't booked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

  • 15kg = 35 euro
  • 20kg = 50 euro
  • 25kg = 65 euro
  • 30kg = 80 euro
  • 40kg = 110 euro
  • 50kg = 140 euro

You can also buy additional hold luggage at Transavia during check-in, but the reates will be higher than ML Tours charges. 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but for the sake of convenience, you can take it as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

Brussels Airlines
For every passenger of 2 years and older, it is possible to book (extra) hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.
Please find the fare and rules below:

  • 23kg = 22 euro
  • Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
  • If your hold luggage weights more than 23 kg, an excess baggage rate will apply.
    Please note that the max. allowable weight of your suitcase is 32 kg.

We strongly recommend that you stick to the baggage allowance.
If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess baggage fee will be charged at the check-in counter.
The costs are:

  • € 45,- per one way for excess luggage when this exceeds the max. dimensions
  • € 90,- per one way if the hold luggage is too large and too heavy

And please be aware that hold luggage can be refused!

If you want to take a second piece of hold luggage, Brussels Airlines will charge € 55,- per one way for this.
For extra weight they charge € 100,- per onway and also for a suit case bigger than the max. dimensions, they will charge also € 110,- per one way. If the hold luggage is too big and too heavy, they will charge € 145,- per one way. 
It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused!

 

Wat moet ik doen als mijn bagage vertraagd, beschadigd of vermist is?

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

Hoe annuleer ik mijn vlucht?

You can cancel your flight(s) during working days/office hours from:

  • Monday till Friday from 9.30 AM till 6 PM
  • Saturday from 11 AM till 5 PM

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

Welke wijzigingen zijn er mogelijk en wat zijn de wijzigingskosten?

You can only make changes by calling our customer care team during office hours via
(+31) 020 722 0 722.

Which changes are possible?                           
You can change the following things in your booking:

  • departure airport
  • arrival airport
  • departure date
  • date of birth
  • gender

If you bought a cancellation coverage at ML Tours, you can change the name on the ticket, according to the rules of the cancellation coverage. In all other cases, a name change is not possible.

How much is the change fee?

  • Up to 72 hour prior departure (check- in time), you will pay € 50,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
  • Between 72 until 24 hours prior departure (check-in time), you will pay € 120,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
  • Within 24 hours prior departure (check-in time) and on the departure day it selves, you have to pay the whole new ticket price if you want to rebook from or to another destination and date. Is you want to change the date of birth or gender, you will pay € 50,- per person per one-way flight.

Wat moet ik doen als ik geen gebruik van mijn vlucht heb gemaakt?

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

 

Hoe kan ik een groepsboeking maken?

It is possible to make a group booking, from at least 13 persons. You can find all information about this on our website.

 

Is er een medewerker van ML Tours op de luchthaven aanwezig?

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

 

Waar kan ik aanmelden dat ik mijn rolstoel mee neem of op krukken loop?

If you have mobility issues and require assistance at the airport, then you can apply for assistance: