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Cancellation Cover of ML Tours.

 

You can use this beneficial cancellation cover now to change a name!
With this cancellation cover, you will get the option that you will get a compensation (for the greater part) of your transport costs, when an unexpected event happened, whereby your booking needs to be cancelled and/or you want to have the option to change the names in your booking.

So, book this cancellation coverage now!

What should you do ?
If you make a booking with ML Tours, you book the cancellation coverage at the same time with us. The costs for this cancellation cover are € 10,- administration costs and 7% of your total booking amount.
For example: the amount of your booking will be € 500,-, then the costs for the cancellation cover are:

  • €10,- administration costs
  • €35,- transport costs (7% of €500,-)      +
    €45,- in total for the cancellation cover

 

Which coverage do you receive from us if you have to cancel your booking unexpected or you want to change a name?

  1. You want to cancel your booking.
  • Up to 40 days before departure, you will receive a refund of 100% of the transport costs.
  • Up to 14 days before departure, you will receive a refund of 70% of the transport costs.
  • Up to 7 days before departure, you will receive a refund of 50% of the transport costs.
  • *Attention!! There will be no refund of the transport costs within 7 days before departure.
  1. You want to change a name/names in your booking or would like to hand down your ticket to someone else (this is only allowed once per name).
  • Up to 40 days before departure, you can change a name/names in the booking for free.
  • Up to 7 days before departure, you can change a name/names for €50,- per name.
  • *Attention!! Within 7 days before departure, there is no possibility to change a name/names.

 

What are the rules if you book a cancellation cover?

  • If you make a booking with ML Tours, you book and pay the cancellation coverage at the same time with us.
  • Transport costs means the ticket costs and not the costs that you have paid for the extra services, like; hold luggage or the extra payment costs.
  • If you change your tickets and they are more expensive, you must pay this price difference * 7% in order to have cancellation cover again.
  • You can send an email to info@mltours.nl or call our Customer Care Team by (+31) 020 722 0 722, if you want tot cancel your booking or change a name/names during working days/office hours from:
    • Monday till Friday from 09.30 AM till 06.30 PM
    • Saturday from 10.30 AM till 5 PM; Sunday closed
  • A cancellation outside these days and hours will only be processed on the next working day.
 

This text was published on our website from September 01,2017. Update 09/09/2021.