ML Tours Privacy policy
This privacy policy applies to all personal data that we process when you purchase our products and services, when you visit our website or otherwise contact us. Below you can read which data we request and what we use it for. You can see what your rights are, who has access to your data and how long we keep your data.
Who are we?
We are Taha Tours BV and trading under the name ML Tours, on your ticket you will find ML Tours BV. We are a tour operator that mainly organizes flights to Morocco. ML Tours is based in "The Base", Evert van de Beekstraat 1 - 54, 1118 CL Schiphol, The Netherlands. You will also find a complete overview of our contact details on our website.
What personal data do we collect and process?
- Your name, gender and date of birth.
- Contact details and your details about your registration or personal account consisting of: your address, telephone number and email address.
- When booking, we process your booking information and record your flight, price and date in the booking. Any additional services and products such as hold luggage that you purchase from us are also recorded.
- When paying for a booking, we process the payment details. These include, among other things, the payment method used and the date of payment.
- The information about your trip is processed such as the itinerary, specific medical needs and assistance at the airport.
- We register the communication we have with you by email and chats. Your questions and complaints through our Customer Care will be recorded and we may record your telephone conversations with our Customer Care staff for training purposes.
- When you visit our website, we can register information about your IP address, browser type, operating system, referring website and surfing behavior. We also collect information through cookies when you visit our website. We may also receive an automatic notification when you open our e-mails or click on a link in these e-mails. If you have given permission for this, we can also receive your location data. For more information, please see our cookie policy.
- You can share information with us if, for example, you post a comment for us on Facebook or enter a contest.
- We use the services of Google, including Google analytics. The explanation can be found on the Google website. In our cookie policy we explain which services we use.
What do we use your personal data for?
- We use your personal data to be able to handle our services and products and to offer them to you. We need the contact details to be able to provide you with your tickets and to notify you of changes to your flights. In addition, we need to be aware of your specific medical needs in order to pass this information on to the relevant airline so that you receive the right care. Your data is also used to be able to offer you online services such as online payment and being able to consult your booking.
- Before your flight, we will send you a so-called service mail to help you prepare your flight. In addition, we send you advertisements by email about our services and products via our newsletter.
- For other direct marketing purposes such as specific advertisements on your Facebook timeline.
- Your contact details will be used to communicate with you about our services, to answer your questions or handle your complaints.
- For internal reasons such as keeping records and complying with our legal and tax obligations. We may be required by law to share your identity information and booking and travel information with public authorities or government organizations to facilitate border control, immigration formalities, entry into the territory of any state, security and counter-terrorism.
Giving access or sharing data with third parties
- In order to handle your bookings and make your travel possible, we share your personal data with airlines and other companies involved in your travels. If you purchase our services through a travel agency or another party, we will also share your personal data with them.
- We use third parties to provide our services, such as IT suppliers, social media providers and credit card companies. These parties are obliged to adequately protect your personal data and to process it in accordance with our instructions.
- We may be compelled by law to share your identity information and booking and travel information with public authorities or government organizations to facilitate border control, immigration formalities, entry into the territory of any State, security and counter-terrorism.
- Our website has links to third party websites. If you follow these links, you will leave our website. This privacy policy does not apply to third party websites.
- ML Tours may transfer your personal data to countries other than your country of residence. We do this to arrange your travel or because partners or service providers carry out their work from other countries. The laws in those countries do not provide the same level of protection for your personal data.
Security and Custody
- ML Tours takes the necessary technical and organizational measures to protect your personal data against loss or unlawful use.
- Your personal data will be kept for as long as necessary for the purposes described in this privacy policy or to the extent necessary to comply with laws and regulations and to resolve disputes.
Your rights
- You may ask us whether we process your personal data and if so, to inspect this data in the form of a digital copy.
- If your data is incomplete and/or contains errors, you have the right to rectify your data. At your request, we will correct your personal data and supplement it if necessary.
- You have the right to have your personal data deleted. This means that we will delete your data and, where possible, that all controllers to whom we have previously disclosed your data will also delete it. We only delete your personal data in certain cases according to the General Data Protection Directive (GDPR).
- You have the right to object to the processing of your personal data. This means that you may ask us to stop processing your personal data. This only applies if "legitimate interests" are the legal basis for processing.
- You can withdraw your consent at any time, for example withdraw your consent by clicking on the unsubscribe link in the e-mail newsletter.
- Information on how to withdraw your consent to cookies that we use when you visit our website can be found in our cookie policy.
- Should you invoke your rights in relation to the processing of your personal data for our services and products, you can send a request to info@mltours.nl.
How do we keep track of our privacy policy?
- This privacy policy is effective from March 7, 2022 and has superseded the latest version dated May 25, 2018. We review this privacy policy from time to time.
