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FREQUENTLY ASKED QUESTIONS

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What kind of hold luggage is allowed?

Transavia
For every passenger of 2 years and older, It is possible to book (extra) hold luggage on the Transavia flights directly at ML Tours via (+31) 020 722 0 722 or via email.

 

Please find the fares below for 01.11.2023 - 31.03.2024:

  • 15kg = 28 euro
  • 20kg = 34 euro
  • 25kg = 40 euro
  • 30kg = 55 euro
  • 40kg = 65 euro
  • 50kg = 100 euro

 

If you have not prebooked and paid your hold luggage in advance, you can purchase additional hold luggage at the Airport representative of ML Tours. The rates per one way are higher and as follow:

  • 15kg = 45 euro
  • 20kg = 60 euro
  • 25kg = 75 euro
  • 30kg = 90 euro
  • 40kg = 120 euro
  • 50kg = 150 euro

 

You can also buy additional hold luggage at Transavia during check-in, but the rates will be higher than ML Tours charges. 

 

How many pieces of hold luggage can I take with me for my baby?
For your baby (up to 2 years), you may take 1 piece of hold luggage of up to 10 kg. This can be a trolley, pram or folding buggy, for example. The hold luggage must be handed in at the check-in desk at the airport. A folding buggy is hold luggage, but you can take it for convenience as far as the gate. If you would like to take more hold luggage for your baby, you can affordably book extra kilos yourself.

 

You may divide the luggage over several pieces up to a maximum of 5.

 

  • max total weight per person: 50kg
  • max weight per piece: 32kg
  • max size: 70x60x30 cm

 

Brussels Airlines
For every passenger of 2 years and older, it is possible to book hold luggage on the Brussels Airlines flight directly at ML Tours via (+31) 020 722 0 722.

 

Please find the fare and rules below:

 

  • 23kg = 30 euro

 

  • Max. dimensions 158 cm (l x b x h) incl. handles, wheels and pockets
  • Max. total weight:  23 kg per person

 

We strongly recommend that you stick to the luggage allowance. If the total weight and/or the max. dimension of your hold luggage is exceeded, an excess luggage fee will be charged at the check-in counter.


The costs of excess luggage are:

  • Luggage over 23kg till max. 32 kg € 50,- per one way.
  • Luggage larger than 158 cm € 50,- per one way.
  • If luggage is both too large and too heavy (24kg - 32kg) € 100,- per one way.

If you want to take a second piece of hold luggage, Brussels Airlines will charge:

  • Max. weight 23kg € 80,- per one way.
  • For extra weight till max. 32kg € 130,- per onway.
  • For a suit case bigger than 158 cm € 130,- per one way.
  • If the hold luggage is too big and too heavy € 180,- per one way. 

 

It is not possible to book this in advance at ML Tours, you can only arrange this at the airport!
Please be aware that hold luggage can be refused and therefore will not be accepted for the flight!

What should I do if my luggage has been damaged / lost?

You will find all practical information about lost, delayed or damaged luggage on the website of the related airline company:

If your luggage is damaged, we recommend in general that you contact your insurance company. The liability of the Airline Company is namely limited regarding damaged luggage. Most insurance policies cover this loss based on the value of your possessions. If you don’t have a travel insurance, you can request compensation from the airline.

How do I cancel my booking?

You can cancel your flight(s) during working days/office hours from:

  • Monday till Friday from 09.30 AM till 6 PM
  • Saturday from 09.30 AM till 4 PM
  • Sunday closed

A cancellation outside these days/hours will be treated on the following working day.

Please note that we do not reimburse the cost of tickets. You can contact your insurance company and see if they will give you a refund.
If you bought a cancellation coverage at ML Tours, you will receive a part or the entire amount of your paid ticket price depending on the cancellation time. On our website you can find more details about this.

What should I do if I do not used my flight?

If you have not used your outbound flight / missed your outbound flight, your return flight will be automatically expire. If you still want to make use of your return flight, please contact our Customer Care Team as soon as possible. In some cases we offer you the possibility to use the return flight for an additional fee of € 100,-

 

Is an employee of ML Tours present at the airport?

During check-in of most of our flights, an employee of ML Tours is present and he/she may help you there where necessary.

 

Flying with a wheelchair or crutches?

If you have mobility issues and require assistance at the airport, then you can apply for assistance:

 

Contact Information

Customer Care

  • 09:00 - 17:30 (Monday to Friday)
  • 09:30 - 16:00 (Saturday)
  • +31 (0)20 722 0 722
  • +32 280 823 82
  • Emergencynumber (NOTE: NOT FOR MODIFICATIONS/CANCELATIONS AND ONLY WITHIN 24 HOURS DEPARTURES!): +31 20 722 0 723
  • Postal Address:

Rotterdam, The Netherlands

  • Rotterdam Airportplein 60
  • 3045 AP Rotterdam
  • KVK: 544.246.15
  • BTW: NL851299982B01
  • IBAN: NL07ABNA0487405161 (ABN AMRO)
  • BIC: ABNA NL 2A
  • Post Address:
  • mltours.nl
    Postbus 27555
    3003 MB Rotterdam

Nador, Marokko

  • +212 (0) 536 60 0602
  • ML Tours, Nador
  • 3 Rue 313
  • Maroc

Al Hoceima

  • +212 (6) 11 56 5184
  • Al Hoceima airport
  • AL HOCEIMA AIRPORT
  • Al Hoceima

Contact Form

  • E-MAILADRESSEN
  • info@mltours.nl
  • agents@mltours.nl (ondersteuning agenten)
  • werkenbij@mltours.nl
  • klachten@mltours.nl (juridische afdeling)
  • marketing@mltours.nl (marketing & communicatie & PR)

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