GENERAL TERMS AND CONDITIONS ML TOURS B.V.
We have briefly summarized below the most frequently asked questions from the General Terms and Conditions. Additional information regarding hand luggage, checked baggage, travel documents, and check-in can also be found in the ‘frequently asked questions’ section on our website via the link and/or at the bottom of our website.
Baggage
Each Airline has its own rules regarding baggage. Additional costs for checked baggage and excess weight of baggage also depend on the Airline operating the Flight.
Hand luggage – Transavia
Each traveler from 2 years old may take one piece of hand luggage such as a small handbag or laptop bag (measuring 40x30x20 centimeters) on board, which must fit under the seat.
If you want to bring larger cabin baggage, you must pay for this. Together with the hand luggage, cabin baggage may weigh a maximum of 10 kilos. Hand luggage can always be taken on board guaranteed. See the information on our website.
A baby under 2 years old is not entitled to hand luggage. If you want to bring baby food, a diaper bag, or other baby items in the cabin, place these in your own hand luggage. A baby under 2 years old is entitled to 1 piece of checked baggage up to a maximum of 10 kilos. This includes a buggy, car seat (maxi-cosi), or stroller.
Hand luggage – Brussels Airlines
Each traveler from 2 years old may bring 1 piece of hand luggage and a personal item. The hand luggage item may weigh a maximum of 8 kilos. The dimensions of your hand luggage may not exceed 55x40x23 cm. The dimensions of your personal item may not exceed 40x10x30 cm. See the information on our website.
A baby under 2 years old is not entitled to hand luggage. However, you may bring baby food for consumption on board. A baby under 2 years old is entitled to bring a buggy, car seat (maxi-cosi), or stroller.
Checked baggage
Depending on the selected airline, a surcharge applies for transporting checked baggage. When booking your flight, you can indicate how many pieces of baggage you wish to bring and what the maximum weight will be. Airlines use different rules for checked baggage. You can find more information about this on our website.
Changing the booking
You can change your booking via Mijn ML Tours or by phone through our Customer Care team during office hours, up to a maximum of 3 hours before the scheduled departure time. If you are already checked in for your flight, you can no longer change your booking or add checked baggage.
The following changes are possible:
- Travel date;
- Departure and/or return flight time (on the same departure day or a different departure day);
- Departure airport and/or arrival airport;
- Name change is possible under certain conditions, provided you have taken out cancellation coverage at the time of your booking. In all other cases, a name change is not allowed. See the rules of the cancellation coverage on our website.
Change fees
The change fees apply per passenger and per changed route. In addition, the price difference between the old and new fare is charged. If the new fare is lower than the old fare, no refund or reduction will be applied.
* Up to 75 hours before the flight: €50 per person per leg in administrative costs, plus the price difference.
* From 75 to 27 hours before departure: €120 per person per leg in administrative costs, plus the price difference. If your old ticket (including baggage) cost less than €120, then the new change cost will equal your old ticket price (including baggage).
* From 27 hours before flight departure and on the flight day itself: the full new ticket price per person and per leg is charged as administrative cost.
If you made a spelling mistake, you must contact Customer Care by phone or email immediately after making your booking and request to correct the spelling mistake. At the discretion of ML Tours, no costs will be charged for correcting the error. A spelling mistake is considered to be a small typo in the name, gender, or date of birth.
If the spelling mistake is not reported immediately after booking, €50 per person per leg will be charged. This also applies if the name is not stated correctly and completely according to the passport in the booking.
If you have already booked baggage, it will be automatically added to your new flight at your request, provided it is the same airline. If you switch to a different airline, the purchased baggage expires, and you must re-purchase checked baggage for your new flight if desired.
Cancelling the booking
You may cancel your flight(s). This is only possible on working days and during office hours — see our website or follow this link: opening hours. A cancellation outside our opening hours will only be processed on the next working day.
However, we do not refund your ticket and you will therefore not receive any reimbursement. If you have taken out your own cancellation insurance, you may be able to claim through it. If you have taken out cancellation coverage with ML Tours, you will receive part or all of the paid ticket amount back depending on the moment of cancellation. The rules for the cancellation coverage can be found on our website via the link
If you do not use the outbound flight (no-show)
In the event of a no-show — i.e. you do not use your outbound flight — ML Tours reserves the right to cancel the corresponding return flight without reimbursement. In certain cases, we offer the possibility to use the return flight for a fee of €100 per passenger. You will be informed of this by email.
Passengers with reduced mobility – assistance request
Passengers travelling with their own wheelchair or needing assistance can request support. You must do this immediately after booking via the online assistance request form. This request must be made at least 48 hours before the scheduled departure time. After this, the request can only be submitted via the airline.
Clearly indicate whether you can walk distances independently, climb stairs, or are unable to walk at all. Based on this information, the airline will arrange the appropriate assistance. We strongly recommend checking in on time — 3 hours before the scheduled departure time — so there is enough time to provide the requested assistance.
Changes to the flight schedule
ML Tours reserves the right to change your flight(s), which may result in a change to your departure and/or arrival time. You can check the flight times of your booked flight(s) via “My ML Tours” on our website. You are always required to check and reconfirm the flight times of your booked flight(s) 48 hours before departure. To do this, go to our website via the link: my booking.
Fares
The fare conditions of ML Tours apply to all flights offered by ML Tours. The ML Tours standard fare includes: a flight and 1 piece of hand luggage according to the specifications of the respective airline.
No discounts apply to ML Tours fares. A baby (0 up to and including 1 year old) may travel at a reduced fare. If the child turns two before or on the return flight, the child needs a full flight ticket for the entire trip (including the outbound flight).
GENERAL TERMS AND CONDITIONS ML TOURS B.V.
ML Tours is part of Taha Tours BV and is located at Rotterdam Airportplein 60, 3045 AP Rotterdam.
Chamber of Commerce (KvK): 14110846
VAT: NL8512999982B01
Phone number: +31 (0)20 722 0 722
Email address: info@mltours.nl
ML Tours is a Travel Agent that makes Bookings for Airline Tickets in the name of the Passenger(s) via its Website or Offices. ML Tours is explicitly not a party to the final transport agreement(s). The Flight is operated by an independent Airline. ML Tours does not act as a travel organizer/tour operator. It is possible to make one or more Bookings simultaneously through ML Tours. Regardless of the number of Bookings, each Booking is a separate Booking that does not result in a (package) travel agreement. The legal provisions concerning (package) travel agreements do not apply to the Bookings made via ML Tours.
Table of Contents
Article 1 Definitions and Scope
1.1 Definitions
1.2 Applicable (General) Terms and Conditions
1.3 The Assignment in General
Article 2 Bookings and Payments
2.1 Payment
2.2 Booking Confirmation and Airline Ticket
2.3 Personal Data of Passengers
2.4 Verification of the Booking Confirmation/Ticket(s)
2.5 No Booking Confirmation/Ticket Received
2.6 Revocation/Reflection Period
Article 3 The Right to Transportation
3.1 Identification Requirement
3.2 Travel Documents
Article 4 Rates
4.1 General
4.2 Applicable Rates
4.3 Taxes
4.4 Price Changes
Article 5 Amendment or Cancellation by ML Tours
5.1 Timetable
5.2 Cancellation and Amendment
5.3 Vouchers and Refunds
Article 6 Amendment, Cancellation, or Transfer by the Client
6.1 Transfer of the Reservation
6.2 Change of Route and/or Date/Time
6.2.1 Change of Products and Services
6.2.2 Change of Name, Date of Birth, or Gender of the Passenger
6.3 Cancellation of the Booking
6.3.1 No Show
6.3.2 ML Tours Cancellation Coverage
Article 7 The Flight
7.1 Check-In
7.2 Denied Boarding
7.3 Special Assistance
7.4 Minor Children and Infants
7.5 Pregnant Women
Article 8 Baggage
8.1 Hand and Cabin Baggage
8.2 Checked Baggage
8.3 Medical Baggage
8.4 Pets
8.5 Special Baggage and Prohibited Items
8.6 Damage or Loss of Baggage
Article 9 Conduct On Board
Article 10 Liability
10.1 Limitation of Liability
10.2 Force Majeure
10.3 International Treaties
10.3.1 Damage for Personal Injury or Death
Article 11 Interest and Collection Costs
Article 12 Complaints and Legal Actions
Article 13 Amendments and Deletions
Article 14 Applicable Law and Jurisdiction
Article 15 Privacy Statement
Article 1 – Definitions and Scope
1.1 Definitions
In these General Terms and Conditions, the terms listed below have the following meanings:
- General Terms and Conditions: These General Terms and Conditions of ML Tours.
- General Terms and Conditions of the Airline: The General (transport/accommodation/insurance) Terms and Conditions of the Airline (Transavia or Brussels Airlines).
- Booking: The booking of flight tickets and reservation of Products and Services.
- Special Drawing Rights (SDR): A unit of account defined by the International Monetary Fund.
- Office: Physical location where a Booking can be made.
- Airline: The service provider responsible for operating the Flight and with whom the Client enters into an agreement for the provision of transport or other services, in accordance with its applicable terms and conditions. ML Tours works with Brussels Airlines and Transavia.
- ML Tours: ML Tours B.V., acting as Travel Agent (also referred to as intermediary) in the field of Flights.
- No Show: Term for Passengers who do not check in on time for the Flight and do not use the Flight booked for them.
- Assignment: The agreement between the Client and ML Tours, under which ML Tours acts as a Travel Agent.
- Client: The person who makes the Booking as the main booker. This person does not necessarily have to be a Passenger.
- Opening Hours: For the Netherlands and Belgium: weekdays Monday to Friday from 09:30 to 18:30, and Saturday from 10:30 to 17:00 (subject to seasonal or Romadan changes).
- Force Majeure: A situation as described in Article 11.2 of the General Terms and Conditions.
- Passenger: The person whose name is listed on the booked Flight Ticket and on whose behalf the Assignment was arranged. The name may differ from the Client's name.
- Products and Services: Extra booked special service requests that are not flight tickets. These include: cancellation coverage, checked baggage, cabin baggage, special assistance, pets, seat reservations, and other products and services.
- Travel Agent: The intermediary (ML Tours) who advises, informs, and mediates in the conclusion of agreements regarding travel between the Client and the Airline.
- Travel Documents: All documents that may be required to enter a country. This includes: passport, visa, vaccination records, birth certificates, population registry extracts, and permission forms.
- Damage: Any kind of damage arising from or connected to the Assignment carried out by ML Tours or the Flight performed by the Airline or related services, including death, injury, and damages due to delay or partial loss.
- Transport Costs: Price for the flight tickets excluding costs for additional Products and Services.
- Flight Ticket: The transport document and also the booking confirmation.
- Flight: The trip booked via ML Tours B.V. but operated by the Airline.
- Website: www.mltours.nl
1.2 Applicable (General) Terms and Conditions
In addition to these General Terms and Conditions, the General Terms and Conditions of the Airlines also apply. These can be found on the website(s) of the respective Airline.
In these General Terms and Conditions, references will frequently be made to the General Terms and Conditions of the Airlines. ML Tours strives to refer to specific articles and rules of the Airlines. The General Terms and Conditions of the Airlines are subject to change, meaning the references may no longer correspond exactly. ML Tours' references are therefore indicative; it is the responsibility of the Client and the Passenger to comply with the applicable General Terms and Conditions of the Airlines.
Conditions of Carriage of the Airlines:
Brussels Airlines via the link to the General Terms and Conditions – Transport Conditions
ML Tours may amend its General Terms and Conditions. These amendments will take effect upon publication on the Website. The Client and Passengers bear the responsibility to consult the most recent General Terms and Conditions at all times.
1.3 The Assignment in General
When booking the Flight(s), the Client must confirm that he/she has taken note of and agrees to the General Terms and Conditions of ML Tours. In addition, the Client must confirm that he/she has taken note of and agrees to the General Terms and Conditions of the Airline.
ML Tours offers Flight Tickets to various destinations via its Website or Offices. ML Tours entrusts the transportation to Airlines of its choosing. The Assignment concerns the agreement between the Client and ML Tours, in which ML Tours undertakes to act as Travel Agent on behalf of the Client. The Airline is the party with whom the Client concludes a contract and who, under its applicable conditions, is responsible for operating the Flight. By making a Booking, the Client directly enters into a separate transport contract with the respective Airline. The Flight is subject to the General Terms and Conditions of the Airline. In the event of complaints regarding the (execution of the) reserved Flight, the Client may, under the applicable terms, only address the executing Airline. The Airline operating the Flight is stated on the Flight Ticket.
These General Terms and Conditions apply to all intermediary services offered by ML Tours. The Client accepts these General Terms and Conditions as part of the Booking process — after having had the opportunity to read, print, and/or save the conditions. No Assignment agreement between ML Tours and the Client will be concluded if the Client has not explicitly accepted these General Terms and Conditions.
The Privacy Policy of ML Tours also applies to the Assignment. The Privacy Policy is accessible via this link.
Article 2 – Bookings and Payments
To make a Booking, the Client must be at least 18 years of age and legally capable of entering into contractual obligations. If the Client makes a Booking for multiple persons, the Client explicitly declares, by placing the Booking, to be authorized to accept these General Terms and Conditions and the General Terms and Conditions of the Airline on behalf of themselves and all Passengers in the group.
The Client must ensure that all other Passengers are made aware of all relevant information such as the General Terms and Conditions, the Airline's General Terms and Conditions, and all documentation and communication between the Client and ML Tours.
2.1 Payment
The Client must pay the full travel sum immediately when booking the Flight. The reservation is only final once full payment has been received by ML Tours. If the Client fails to pay, does not pay in full, or does not pay on time, no Assignment Agreement will be concluded between the Client and ML Tours, nor will a transport agreement between the Passenger(s) and the Airline be established. If the Client wishes to rebook the relevant Flight, they must take into account that different rates and conditions may apply.
Payment through ML Tours can be made via various payment methods. ML Tours reserves the right to charge transaction fees for certain payment methods; these transaction fees will be clearly communicated to the Client in advance of the Booking.
2.2 Booking Confirmation and Flight Ticket
After payment is completed, the Client will receive the Flight Ticket/Booking Confirmation from ML Tours. This Flight Ticket serves not only as the transport document but also as confirmation of the agreement concluded between the Passenger(s), whose names are listed on the ticket, and the Airline. The Client will receive the Flight Ticket(s) within 1 hour after payment. A valid passport is generally sufficient at check-in to obtain the boarding pass for the booked Flight.
Transferring a Flight Ticket is not permitted. Changing or canceling a Booking will incur fees.
2.3 Personal Details of Passengers
It is the Client’s responsibility to ensure that all data provided to ML Tours for all Passengers is accurate and complete and that all information relevant to the performance of the Flight has been provided timely and correctly. The name and date of birth of the Passenger(s) must match the information on the Passenger’s passport.
For the execution of the agreement, it is essential that personal details of the Passenger(s) may be passed on to the Airline and/or involved authorities. The Client agrees that necessary data will be shared by ML Tours (in compliance with privacy laws) with the Airline and/or involved authorities. For more information, see our Website via the link.
2.4 Checking the Booking Confirmation / Flight Ticket(s)
The Client must check the ticket immediately after Booking for inaccuracies such as name and date of birth (according to passport data). Within 24 hours after Booking, these can, at the discretion of ML Tours, be corrected free of charge. The change conditions in Article 6.2 of the General Terms and Conditions apply.
2.5 Not Received Booking Confirmation / Flight Ticket
If the Client does not receive the email with the Flight Ticket (check the spam filter), the Client must immediately contact the Customer Care team of ML Tours. As long as the Client has not received the Flight Ticket, no agreement has been concluded between ML Tours and the Client, and no Flight has been reserved.
2.6 Withdrawal / Reflection Period
Neither the statutory reflection period under the 'distance buying' scheme nor the right of withdrawal under amended consumer law applies to Flights, the Assignment Agreement, or the related Products and Services. From the moment the Client clicks ‘pay and confirm,’ a payment obligation arises. After payment, the Booking is final. If the Client cancels after Booking and payment, the cancellation conditions in Article 5 of these General Terms and Conditions apply.
Article 3 – The Right to Transport
3.1 Identification Requirement
Only Passengers for whom a valid Flight Ticket has been issued will be admitted to the Flight. The Airline will provide transportation only to the Passenger(s) listed on the Flight Ticket. Passengers will be asked to present identification. If a Passenger is unable to prove that they are the person named on the Flight Ticket, the Airline may deny them boarding.
Also, if the Passenger’s name on the Flight Ticket is incorrect or incomplete, this may result in the Airline denying transportation. The General Terms and Conditions of the Airlines apply in this regard:
Brussels Airlines: Article 7 of the General Terms and Conditions
3.2 Travel Documents
Passengers must possess the required Travel Documents. It is the Passenger’s own responsibility to have the correct Travel Documents. If any personal data changes in the meantime, the Passenger must notify ML Tours immediately. ML Tours reserves the right to charge for changes to personal data.
The Airline is legally obliged to refuse transportation to Passengers who do not possess the necessary Travel Documents for the country of departure and destination. Passengers are personally responsible for holding the correct Travel Documents.
If a Passenger is refused due to lack of required Travel Documents, the Passenger or Client has no right to a refund of the ticket price.
Passengers should be aware that many countries require the passport to be valid for at least six months beyond the travel period. Applying for a valid visa can take time. ML Tours therefore strongly advises Passengers to apply for a visa as soon as the Flight is booked.
Article 4 – Fares
4.1 General
The fares of the Flights displayed on the Website are shown in euros.
Unless explicitly stated otherwise, the fares mentioned on the Website exclude cancellation coverage, checked baggage, visa and vaccination costs, or any personal expenses.
The applicable fare only applies to transportation between the departure airport and the arrival airport. The fare does not include transport between different airports (and/or terminals) within a city, unless such transport is automatically and without surcharge provided by the respective Airline.
4.2 Applicable Fares
The fares are determined at the time of Booking and are communicated to the Client in a cost overview at the final step of the Booking process. Fares may vary depending on the number of seats available at the time of Booking.
4.3 Taxes
All taxes and/or comparable charges imposed by governments or any other authority, in particular airport authorities and the Airline, relating to the Passengers, baggage, or other facilities, are part of the stated fares and must be paid by the Client.
Airports may charge an additional local departure tax. This departure tax is separate from the Flight booked by the Client and is locally charged by the airport (often in local currency). The amount of this tax may vary and differs per destination. ML Tours and the Airline are not liable for (the payment of) such locally imposed departure taxes.
4.4 Price Changes
ML Tours reserves the right to charge the Client and/or Passenger(s) separately, or impose surcharges (after sending the Booking Confirmation), for any unforeseen levies, taxes, costs, or fees imposed under legal regulations by governments, national or other authorities, the airport, or the Airline.
Additionally, ML Tours reserves the right to adjust the price after Booking in case of an objective, relevant, and unforeseeable increase in costs due to changing circumstances (e.g., fuel prices, wars, earthquakes). If a price adjustment is made on this basis, ML Tours will inform the Client immediately, and no later than 7 days before the Flight. The Client may terminate the Assignment Agreement under the following conditions:
- If the price change occurs within three months after entering into the Assignment Agreement: the Client may cancel the Assignment Agreement free of charge and will be refunded the travel sum;
- If the price change occurs three months or more after entering into the Assignment Agreement: the Client may cancel the Assignment Agreement free of charge and with full refund only if the total travel price increases by more than 15 percent.
In all cases, the Client must exercise the right to cancel within 48 hours of being notified by ML Tours. The Client must notify ML Tours in writing by sending an email to info@mltours.nl during Opening Hours. If the Client fails to do so, they will be deemed to have accepted the price change and will be obligated to pay it.
Article 5 – Modification or Cancellation by ML Tours
5.1 Timetable
Flight schedules are regularly subject to changes. It is the Client’s own responsibility to check the final flight schedule (route and times) no later than one day before departure and to inform the Passengers of the final schedule. The Client can easily consult the flight schedule via Mijn ML Tours on the Website.
ML Tours points out that the Airline is entitled to operate a Flight using another airline and/or a different aircraft and/or means of transport.
If the Airline cancels or changes the Flight, the General Terms and Conditions of the Airline apply:
Brussels Airlines: Article 9 of the General Terms and Conditions
5.2 Cancellation and Modification
If ML Tours cancels the Booking or if a previously confirmed seat is no longer available, ML Tours will offer a reasonable alternative, possibly with a different Airline. ML Tours will inform the Client and the relevant Passengers via the contact details provided in the Booking. It is the Client’s responsibility to provide ML Tours with their own contact details and those of the Passengers where they can be reached in the event of changes to the flight schedule(s). ML Tours also expressly reserves the right to cancel Flights due to insufficient occupancy. If no alternative Flight is available, the Client will be refunded the Booking costs paid for the canceled Flight in accordance with the conditions in Article 5.3 of these General Terms and Conditions. Except in cases of Force Majeure, changes to the flight schedule will be communicated without delay and at least two weeks prior to the reserved Flight.
5.3 Vouchers and Refunds
If the Booking is canceled by ML Tours, the Client will receive an email from ML Tours. The Client may choose one of the following compensation options for all Bookings canceled by ML Tours:
* A voucher equal to the amount of the canceled ticket(s), or
* Rebooking to a different date/destination without rebooking fees — the Client pays only the fare difference, or
* A refund of the canceled ticket(s).
Voucher conditions:
* The voucher is valid indefinitely;
* The Client may use the voucher for any Flights available on the Website;
* If the voucher amount is not fully used for a Booking, the Client may use the remaining amount for a subsequent Booking.
Article 6 – Modification, Termination/Cancellation, or Transfer by the Client
6.1 Transfer of the Reservation
The Passenger may not transfer the Flight Ticket for the Flight to a third party, unless the Client has purchased cancellation coverage for that Passenger, see this link.
6.2 Modification of Route and/or Date/Time
If the Client changes the route and/or date and/or time after completing the Booking, ML Tours will charge modification fees. These fees apply per Passenger and per modified route. Additionally, the price difference between the old and the new fare will be charged. If the new fare is lower than the original, no refund or reduction will be given.
Modification fees:
* Up to 72 hours before the scheduled departure time (start of check-in): €50 per Passenger per route
* Between 72 and 27 hours before the scheduled departure time: €120 per Passenger per route
* Within 27 hours before the scheduled departure time: the full new ticket price per Passenger per route
Reservation changes can be made via the Website (My ML Tours), by email, or by phone during Opening Hours. A change submitted outside these times will only be processed on the next working day. Changes submitted to Customer Care by phone or email will only be made after written confirmation from the Client. The Client must immediately pay for the change via the payment link provided. If payment is not received in full, ML Tours has the right to cancel the Booking.
6.2.1 Modification of Products and Services
Products and Services include all additionally booked special service requests that are not flight tickets, such as: cancellation coverage, checked baggage, cabin baggage, special assistance, pets, seat reservations, and other Products and Services.
All services listed under this point can neither be changed nor canceled. Booked checked baggage cannot be canceled, but the weight may be increased by the Client through a modification.
If the Client has already booked checked and cabin baggage, this baggage will automatically be transferred to the new Flight in case of changes, provided the new Flight is operated by the same Airline. If the new Flight is with a different Airline and/or the route changes, the originally purchased baggage expires, and new baggage must be purchased for the new Flight if desired. The price of the forfeited baggage will not be refunded or credited.
6.2.2 Modification of Passenger Name, Date of Birth, or Gender
A name change is only possible if the Client has taken out cancellation coverage. See the link above. The following fees apply:
- Up to 40 days before departure: free of charge
- Up to 7 days before departure: €50 per name
- Within 7 days before departure: name change is no longer possible
If the Client has made a spelling mistake, they must contact Customer Care by phone or email within 24 hours of Booking and request a correction. At ML Tours’ discretion, no fees will be charged for correcting spelling mistakes. A spelling mistake is considered a minor typo in the name, gender, or date of birth.
If the mistake is reported after 24 hours or discovered later by ML Tours, a fee of €50 per person per route applies, unless the Client has cancellation coverage and the correction is made at least 40 days before departure.
6.3 Termination/Cancellation of the Booking
The Client may cancel the agreement in whole or in part. If the Client cancels, the cancellation costs amount to 100% of the price due for the Booking. No refund will be granted. Clients are advised to purchase cancellation coverage. See the link above.
Cancellations must be communicated to ML Tours before the Flight, including the reservation number of the booked Flight(s). Cancellation only applies to the entire Booking, not just to the outbound or return journey.
Cancellations can only be made during Opening Hours. A cancellation submitted outside these hours will only be processed on the next working day. Cancellation requests must be emailed to: info@mltours.nl
6.3.1 No Show
If a Passenger fails to appear for a Flight, the Airline will consider the Passenger a “No Show”, resulting in the cancellation of all connecting Flights such as the return Flight. The amount paid for the canceled Flight(s) will not be refunded.
ML Tours will inform the Client in writing within two working days about the cancellation of the connecting Flights. ML Tours offers the option to still use the return Flight by paying €100 per Passenger. The Passenger may also book a new Flight through ML Tours. In such cases, the Client will be notified by email.
Passengers must indicate in advance whether they wish to use the return Flight with a surcharge. If the Passenger missed the Flight due to unforeseen circumstances, ML Tours may choose not to charge any fees — this is entirely at the discretion of ML Tours.
6.3.2 ML Tours Cancellation Coverage
The Client has the option to purchase cancellation coverage with ML Tours. If the Client has this coverage, a full or partial refund of the Transport Costs will be issued in case of cancellation. This coverage can only be purchased at the time of Booking, not afterward. An additional price is charged for this coverage.
Refund percentages under cancellation coverage:
- Up to 40 days before departure: 100% of the paid Transport Costs
- Up to 14 days before departure: 70% of the paid Transport Costs
- Up to 7 days before departure: 50% of the paid Transport Costs
- Within 7 days before departure: no refund
Cancellation is only possible for the entire Booking (outbound and return journey). Products and Services are not covered by the cancellation coverage.
Cancellations must be submitted by email to info@mltours.nl during Opening Hours. A cancellation submitted outside these hours will be processed on the next working day (the processing date will then apply). More information is available on the Website and at the link above.
Artikel 7 De Vlucht
De Luchtvaartmaatschappij is verantwoordelijk voor de uitvoering van de Vlucht. Deze voorwaarden zijn terug te lezen op de Website van de Luchtvaartmaatschappij welke bij de Boekingsbevestiging aan de Opdrachtgever zijn toegestuurd.
Het is de eigen verantwoordelijkheid van de Passagier en Opdrachtgever om de Algemene Voorwaarden van de Luchtvaartmaatschappijen voor het uitvoeren van de Vlucht te lezen en deze na te leven. In het geval dat de Algemene Voorwaarden van ML Tours afwijken van deze van de Luchtvaartmaatschappijen dan gaan de Algemene Voorwaarden van de Luchtvaartmaatschappijen voor wat betreft de uitvoering van de Vlucht en specificatie van bagage zoals opgenomen in artikelen 7 tot en met 10 van deze Algemene Voorwaarden. ML Tours aanvaardt geen aansprakelijkheid voor enige schade die de Opdrachtgever of Passagier zou lijden door het niet naleven van de Algemene Voorwaarden van de Luchtvaartmaatschappijen door de Passagier en/of Opdrachtgever.
Transavia: Algemene Voorwaarden
Brussels Airlines: Algemene Voorwaarden
Article 7 – The Flight
The Airline is responsible for the operation of the Flight. These conditions are available on the Website of the Airline and were provided to the Client together with the Booking Confirmation.
It is the responsibility of the Passenger and the Client to read and comply with the Airline’s General Terms and Conditions for the execution of the Flight. If ML Tours’ General Terms and Conditions deviate from those of the Airline, then for the execution of the Flight and baggage specifications (as stated in Articles 7 through 10), the Airline’s terms take precedence. ML Tours accepts no liability for any damages suffered by the Client or Passenger due to non-compliance with the Airline’s General Terms and Conditions by the Passenger and/or Client.
Transavia: General Terms and Conditions
Brussels Airlines: General Terms and Conditions
7.1 Check-in
Passengers must report for check-in on time, typically 3 hours before departure, unless otherwise stated. The Passenger must be checked in and have submitted any checked baggage no later than 60 minutes before the scheduled departure.
Even in case of a flight delay, the Passenger must still check in by the original departure time.
Passengers arriving late at the gate will not be permitted to board. The Airline is entitled to refuse boarding and/or baggage that is not ready for loading, without refund of the Booking price.
7.2 Denied Boarding
The Airline may refuse to transport a Passenger and/or their baggage for reasons of order and safety.
For specific conditions, see:
Transavia: Article 18 General Terms and Conditions
Brussels Airlines: Article 7 General Terms and Conditions
Other reasons for refusal, such as customs rejection, are entirely the Client’s responsibility. Even if the Passenger is already checked in, the amount paid for the ticket will not be refunded.
7.3 Special Assistance
Passengers requiring assistance due to limited mobility must request this in advance of the Flight. Up to 5 days before departure, this can be done via the assistance request form on the ML Tours website. From 5 days to 48 hours before departure, the request must be submitted directly to the Airline.
Due to safety regulations, each Flight has a limited number of available spaces for passengers requiring mobility assistance. The Airline may refuse transport to passengers who fail to register at least 48 hours in advance, with no right to a refund.
All special assistance requests must be confirmed, and any payment for such services is made at the airport, unless otherwise stated.
More information and registration: Special Requests
Additional links:
Transavia: Medical assistance
Brussels Airlines: Special assistance
7.4 Unaccompanied Minors and Babies
Children under 2 years old are not entitled to their own seat and must travel on the lap of an adult. Babies (0 to 2 years) pay a small fee, which is displayed during the final step of the Booking process. For safety reasons, the number of babies allowed on board is limited. To be eligible for the reduced fare, the child must be under 2 years old on both the outbound and return flight. If the child turns two before or on the return flight, a full-priced Flight Ticket is required for the entire journey (including the outbound flight).
Unaccompanied minors must or may (depending on age) request assistance for check-in, during the Flight, and upon arrival.
Children 5 to 11 years may only travel alone if special assistance is requested or if they travel with someone at least 12 years old.
Teenagers aged 12 to 18 may also request to be accompanied, upon the Client’s request.
If the Client wishes to use unaccompanied minor assistance, it must be requested directly from the Airline. Failure to request this on time may result in refusal of transport, without refund. Airlines charge fees for assistance services.
More information:
Transavia: Unaccompanied children
Brussels Airlines: Unaccompanied minors
7.5 Pregnant Women
The Airline may refuse to transport pregnant women depending on how far along the pregnancy is. Please consult the Airline's terms and conditions for details.
Transavia: Article 7.6 General Terms and Website
Brussels Airlines: Article 17 General Terms and Website
Article 8 – Baggage
Each Airline has its own baggage regulations. Additional fees for checked baggage and overweight baggage also depend on the Airline operating the Flight. The General Terms and Conditions of the respective Airline apply.
Transavia: Article 8 General Terms and Conditions
Brussels Airlines: Article 8 General Terms and Conditions
It is the responsibility of each Passenger and Client to read and comply with the Airline’s General Terms and Conditions regarding baggage. If the ML Tours Terms differ from those of the Airline, the Airline’s conditions take precedence for baggage and flight execution. ML Tours accepts no liability for damages suffered due to non-compliance with the Airline’s Terms by the Passenger and/or Client.
8.1 Hand Luggage and Cabin Baggage
The conditions for hand luggage and cabin baggage vary by Airline. Please check the applicable General Terms and Conditions of the operating Airline before your Flight.
Additional cabin baggage may be booked through ML Tours during the Booking or afterwards by email or telephone via Customer Care. Changes requested via phone or email will only be processed after receiving written confirmation and payment from the Client. If ML Tours does not receive payment for the booked baggage, it may cancel the entire booking. In such cases, the Client will not be refunded.
See also:
Transavia: Article 8 General Terms and Website
Brussels Airlines: Article 8 General Terms and Website
8.2 Checked Baggage
Checked baggage can be booked through ML Tours at the time of Booking, via Mijn ML Tours, or afterwards by email or phone during Opening Hours.
Changes submitted via phone or email will only be implemented after ML Tours receives written confirmation and payment from the Client. If payment is not received, ML Tours may cancel the entire booking, and no refund will be provided. The booked checked baggage per person is limited to the weight indicated on the Flight Ticket. Excess weight will be charged by the Airline at check-in and may be refused. ML Tours is not liable for damages caused by such refusal, and the price paid for the baggage will not be refunded.
The conditions for checked baggage vary per Airline:
Transavia: Article 8 General Terms and Website
Brussels Airlines: Article 8 General Terms and Website
8.3 Medical Baggage
The Client must notify the Airline directly in advance about any medical baggage. This can be done through the links below:
Transavia: Medical baggage
Brussels Airlines: Medical baggage
8.4 Pets
Pets must be registered by the Client in advance with the Airline.
The General Terms and Conditions of the relevant Airline apply. More information is available via the links below:
Transavia: Article 8 General Terms and Website
Brussels Airlines: Article 8 General Terms and Website
8.5 Special Baggage and Prohibited Items
Certain items are not allowed as baggage. The Passenger and Client must comply with the Airline’s General Terms and Conditions.
Relevant terms:
Transavia: Article 8 General Terms and Website
Brussels Airlines: Article 8 General Terms and Website
There are specific regulations for special baggage. In addition to regular checked and/or hand luggage, the Client may request transport of special baggage (e.g., bicycles, surfboards, golf equipment, wheelchairs). Specific conditions apply and are available on the Airline’s website.
Special baggage must be registered in advance with the Airline. If there is excess or improperly declared special baggage, additional charges may apply. These charges are to be paid at the airport.
Relevant terms:
Transavia: Article 8 General Terms and Website
Brussels Airlines: Article 8 General Terms and Website
8.6 Damage or Loss of Baggage
The Airline’s liability in the case of damage or loss of baggage is limited under international treaties.
When checking in, the Passenger will receive a receipt for checked baggage. This receipt is required to report loss or damage, which must be done immediately at the airport via the Airline's local representative. The Passenger will then receive a PIR (Property Irregularity Report). Without these documents, no compensation can be claimed.
ML Tours accepts no responsibility for damaged or lost baggage.
Airline liability regarding the destruction, loss, or damage of baggage is governed by:
Transavia: Article 14.3 General Terms and Website
Brussels Airlines: Article 14.3 General Terms and Website
Article 9 – Conduct on Board
If, in the opinion of the Airline, a Passenger behaves in such a way that they cause danger or nuisance to others, or they do not follow the instructions of the Airline staff, the Airline may take all necessary measures.
The Airline may impose penalties, remove the Passenger from the Flight, deny them boarding on future Flights, or alert the competent authorities.
For details on behavior on board and applicable sanctions, consult:
Transavia: Article 11 of the General Terms and Conditions
Brussels Airlines: Article 11 of the General Terms and Conditions
Article 10 – Liability
10.1 Limitation of Liability
a. In the performance of its duties as a Travel Agent, ML Tours observes the duty of care of a good Contractor. ML Tours accepts no liability for actions and/or omissions of the Airline. An independent transport agreement is concluded between the Passengers and the Airline. The latter is not an auxiliary person within the meaning of Article 6:76 of the Dutch Civil Code.
b. ML Tours is not liable for the proper execution of the Flight booked via its Website or Offices. In addition, ML Tours cannot guarantee the quality or reliability of the booked Flights, nor a proper connection between the various parts of the booked Flight.
c. ML Tours bears no responsibility for photos, brochures, advertisements, websites, and other information carriers issued by third parties (such as Airlines).
d. Insofar as ML Tours itself is culpably in default and the Passenger or the Client suffers (in)direct Damage as a result (including Damage due to lost travel enjoyment), ML Tours’ liability is limited to a maximum of the amounts invoiced by ML Tours for the execution of the Assignment.
e. If the Client or a Passenger breaches these General Terms and Conditions and/or the General Terms and Conditions of the Airline, ML Tours is not liable for any additional costs for the Passenger and/or Client or Damage they may incur.
f. Neither ML Tours nor the Airline can be held liable for any Damage the Client may have suffered due to the provision of incorrect information.
g. ML Tours likewise accepts no liability if the Passenger does not possess valid Travel Documents.
h. ML Tours is not liable for any promises made by its staff and/or third parties (including the Airline) that deviate from its General Terms and Conditions or those of the Airline, unless such promises have been confirmed in writing by ML Tours.
i. ML Tours excludes all liability for any compensation of indirect Damage, including but not limited to consequential Damage due to not or not timely receiving information about possible changes in your Flight times, Flight number and/or Flight route, lost profits, missed savings, and Damage due to business interruption, as well as any other Damage suffered by the Client and/or the Passenger.
j. ML Tours excludes all liability for any direct and/or indirect Damage of any kind resulting from and/or related to the use of the Website, or any temporary inability to access this Website. Although the utmost care has been and will be pursued in the creation and maintenance of the Website, no guarantees can be made regarding the absence of any errors or omissions. Therefore, ML Tours accepts no liability for any errors or omissions. ML Tours also cannot guarantee that the Website will function without defects or that this Website and/or its connected servers are free of any imperfections. The information on the Website originates from ML Tours and/or third parties. ML Tours is not liable for and cannot guarantee the accuracy or completeness of this information.
10.2 Force Majeure
ML Tours likewise accepts no liability if the Flight or the Assignment Agreement cannot be carried out due to force majeure. Force majeure is understood to mean, among other things but not limited to, any circumstance beyond the control of ML Tours, which could not have been avoided despite all reasonable measures being taken, and as a result of which the performance of the agreement can no longer reasonably be expected from ML Tours by the Passenger and Client.
This includes, among other things, situations of political instability (war, riots, airport closures, embargoes, seizures, hostilities, international unrest, government regulations), weather conditions that do not allow the execution of the relevant flight (floods, earthquakes, hurricanes, dense fog, severe storms, snow or ice on the runway), safety risks (terrorist attacks, bomb threats, hijackings, requisitioning of the aircraft or seats on the flight by official order, fire or explosions, sabotage), unexpected problems concerning flight safety (such as technical malfunctions, defective or non-functioning airport facilities due to, for example, failures in navigation systems, de-icing, congestion at security, failure of airport information systems), unexpected diversions/deviations due to illness or childbirth on board and/or unruly Passenger(s), epidemics, strikes affecting the operations of the Carrier, a decision by air traffic control regarding a specific aircraft on a specific day, resulting in a long delay or the cancellation of one or more flights of that aircraft.
10.3 International Treaties
The liability of the Airline is governed by laws and international treaties.
The liability of Airlines from the European Union is governed by the Montreal Convention (1999), Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002), and Regulation (EC) No. 261/2004.
10.3.1 Damage for Personal Injury or Death
a. The Airline is liable for proven Damage suffered in the event of death or bodily injury of a Passenger, provided that the accident which caused the death or injury occurred on board the aircraft or during embarking or disembarking as defined in the Montreal Convention;
b. In the event of liability pursuant to Article 10 paragraph 3.1 sub a, the Airline shall not exclude or limit its liability for Damages up to BTR 128,821 per Passenger. However, the Airline shall not be liable for Damages resulting from the death or injury of the Passenger insofar as they exceed BTR 128,821 per Passenger, if the Airline proves that:
such Damage was not due to the negligence or other wrongful act or omission of the Airline or its servants or agents; or
such Damage was solely due to the negligence or other wrongful act or omission of a third party.
c. If a Passenger is transported whose age or mental or physical condition is such that it may pose a threat or risk to himself/herself, the Airline shall not be liable for any illness, injury, or death, or aggravation of such illness or injury, provided that the Damage results from that condition or its aggravation.
d. With respect to a claim under Article 11.3.1 sub a, the Airline shall, without delay and in any case no later than 15 days after the identity of the natural person entitled to compensation has been established, pay an advance that must be sufficient to meet the immediate economic needs and that is proportionate to the suffered loss.
e. Without prejudice to the provisions of Article 11.3.1 sub d, in the event of death, an advance to the natural person entitled to compensation shall not be less than the EURO equivalent of BTR 16,000 per Passenger.
f. An advance shall not be considered as an admission of liability and may be deducted from any subsequent amounts paid due to the Airline’s liability, but may not be reclaimed. Reclaiming is, however, possible in cases where the advance was wrongly paid because the relevant Passenger caused, or contributed to, the Damage through a wrongful act; or if he/she is not the person entitled to compensation.
g. The Airline reserves all rights of recourse/subrogation against third parties.
The General Terms and Conditions of the Airline apply:
Transavia: Article 14 General Terms and Conditions
Brussels Airlines: Article 14 General Terms and Conditions
Article 11 Interest and Collection Costs
The Client who fails to fulfill their payment obligation to ML Tours on time shall owe statutory interest on the outstanding amount. The interest is due without prior notice of default.
Furthermore, the Client is obliged to reimburse all reasonable extrajudicial costs incurred by ML Tours.
Article 12 Complaints and Legal Claims
Complaints from the Client regarding the Assignment carried out by ML Tours must be submitted in writing to ML Tours within 30 days after the Client has become aware of the facts to which the complaint relates. Within one month of receiving the complaint, ML Tours will provide the Client with a written and substantive response. Complaints will be handled in writing only.
Any right to compensation expires if no legal claim is filed within 1 year from the date of execution of the Flight or the date of the event causing the Damage.
Article 13 Amendments and Deletions
The original text of these General Terms and Conditions is drawn up in the Dutch language and shall always prevail in the interpretation of the provisions contained herein. If any provision of these General Terms and Conditions is invalid, non-binding, null, or voidable, this shall not affect the validity of the remaining provisions. ML Tours will, as soon as the invalidity, nullity, or voidability becomes apparent, provide a new provision that is valid. ML Tours reserves the right to amend these General Terms and Conditions. During the Booking process, the most recent version of these General Terms and Conditions will always be made available for download.
Article 14 Applicable Law and Jurisdiction
All disputes arising from or related to an agreement entered into with ML Tours and services provided shall, at the discretion of ML Tours, be submitted to the competent court in Rotterdam, under the exclusive application of Dutch law. If another court is competent by law, the Client has one month after being informed by ML Tours of this provision to indicate in writing that they wish the dispute to be brought before the legally competent court. After this period, the court in Rotterdam shall have jurisdiction.
If the legal system of another country is declared applicable, these General Terms and Conditions shall remain in effect to the extent that they do not conflict with mandatory laws of the applicable legal system.
Article 15 Privacy Statement
The Privacy Policy applies to all personal data that ML Tours processes when the Client purchases products and services from ML Tours, visits the Website, or otherwise comes into contact with ML Tours, whether directly or via a third party. Via this link, you can read which data we request and what we use it for. You will see what your rights are and who has access.
