When should I check-in for my flight?
Go the airport on time.
Make sure that you will be 3 hours before departure at the airport. You can check-in at one of the check-in desks of the related airline company. Be sure to keep your E-ticket, passport or national identity card and your Covid-19 documents where you can reach it easily.
Make sure you have checked in and handed in any hold luggage before the check-in desk closes. Keep in mind that there may be long check-in and waiting times at the airport, so please go to the airport on time!
One week before your departure you will receive a service e-mail from us with, among other things, the exact information about the check-in time.
Update
It is no longer possible to check in online at this time. The reason is that the airline wants to check the necessary forms first before passengers can check in. Make sure you are at the airport on time, as check-in takes longer.
You can reserve a seat in advance via the following Transavia link, but you cannot download a boarding pass yet.
Online check-in with Transavia
You can check-in online from 30 hours up to 4 hours before departure for the Transavia flights.
After checking in, you can print or download your boarding pass to your smartphone. Please take this with you to the airport.
Online check-in with Brussels Airways
It is only possible to check in online if you are flying to Al Hoceima with Brussels Airlines. Unfortunately, this is not possible for flights to Nador and Tangier.
You can check in online from 24 hours to 4 hours before departure for Brussel Airways flights.
After check-in, you can print or download your boarding pass to your smartphone. Please take it with you to the airport.
What are the advantages of our free Relax guarantee?
Book now and use our Relax conditions for FREE:
Relax conditions:
- Change the flight up to 72 hours before departure, both for outbound and/or return flights
- You can make unlimited changes for 1 year after your original booking date, subject to availability
- The price difference between the old and the new rate will be charged. If the new rate is lower than the old rate, no refund will be applied
- For changes from 72 hours before departure to departure, our standard travel conditions apply
- Refund of your ticket in case ML Tours has to cancell the flight.
- The FREE Relax guarantee is only possible for new bookings till May 31st 2022.
You can easily change your ticket to a new departure date with us via MY ML Tours. To log in you need your booking number and a surname. Or you call our Customer Care Team during office hours (+31) 020 722 0 722.
If you did not book with the Relax guarantee, these are our conditions:
- Up to 72 hour prior departure (check- in time), you will pay € 50,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
- Between 72 until 24 hours prior departure (check-in time), you will pay € 120,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
- Within 24 hours prior departure (check-in time) and on the departure day it selves, you have to pay the whole new ticket price if you want to rebook from or to another destination and date.
- If you want to change the date of birth or gender, you will pay € 50,- per person per one-way flight.
Which changes are possible?
You can change the following things in your booking via my ML Tours:
- departure airport
- arrival airport
- departure date(s)
- date of birth (only via the call center)
- gender (only via the call center)
If you bought a cancellation coverage at ML Tours, you can change the name on the ticket, according to the rules of the cancellation coverage. In all other cases, a name change is not possible.
Corona Virus
Update 07-02-2022
The Moroccan government has decided that flights can again be operated between the Netherlands/Belgium and Morocco from February 7. ML Tours has purchased additional flights with our partner Transavia. We offer flights from 28 February from Rotterdam Airport to Al Hoceima and vice versa. You can book them via our booking page ML Tours
Update 13-01-2022
Until further notice, the Moroccan government has decided that no flights can be operated between the Netherlands and Morocco from October 21, 2021. Since December 31, 2021, no more flights can be operated between Belgium and Morocco.
Transavia and Brussels Airlines have therefore canceled all flights from this date.
Given the uncertain situation, ML Tours has decided to cancel flights from the Netherlands until March 31, 2022 and from Belgium until April 2, 2022. Affected passengers, who have booked until this date, received an email from us.
ML Tours and Transavia/Brussels Airlines expect flights to and from Morocco to be allowed again from the beginning of April.
The first flight from Rotterdam to Al Hoceima is scheduled for April 7 and Nador is scheduled for April 1. The first flight from Brussels to Al Hoceima is scheduled for April 30.
As soon as we have more information, we will keep you informed on this page.
Please note that due to the uncertainty of the duration of the suspension of flights, we cannot currently guarantee that the short term flights available on our website to and from Morocco can be operated. Keep an eye on our website for the latest updates.
General:
Morocco only allows fully vaccinated adult passengers. In addition, all passengers 6 years of age and older must present a negative PCR test at boarding that is less than 48 hours old. A health declaration must also be completed.
On arrival in Morocco, a random rapid test is carried out on all persons aged 6 and over. If your test is positive, you should self-isolate at home or a hotel. This is supervised by the authorities.
No rights can be derived from this information, which is subject to change and can be found updated at:
nederlandwereldwijd for departures from Holland
diplomatie.belgium for departures from Belgium
onda.ma for arrivals and departures in Morocco
Below you will find an overview of the most asked questions about this topic. You can reach us more easy by e-mail, in case you answer is not answered.
Last update 26/10/2021
1. What Corona rules apply for Marocco?
We depend on the Moroccan Government for the Corona measures. You are responsible for knowing these measures and for observing them. The measures are subject to change. Keep yourself well informed about the conditions and entry requirements you must meet to travel to Morocco. You can find this information on the following websites. If you do not have the correct documents with you or if you comply with the measures, you will be denied access to the flight.
nederlandwereldwijd or
diplomatie.belgium for departures from Brussel
2. Will I get my money back if my flight is cancelled?
If there is a cancellation of your ticket(s), we will send you an email in which we confirm your canceled ticket(s). In this email we mention as well how and when we will compensate your ticket(s).
For all, by ML Tours, cancelled flights you will get your money back through through following options:
* A voucher with the credit of the amount of your cancelled ticket(s);
* Change to a different date/destination without change fee. You only pay the price difference;
* refund of your cancelled ticket(s).
3. What are the conditions of the voucher?
You will receive an email from us if your flight has been cancelled. The value of your cancelled flight will be converted into a voucher. With this voucher you can book a new flight with us at a later time.
Voucher's conditions:
- The voucher has no expiration date.
- You can use the voucher for our flights until 31 October 2022 and beyond when more flights are published.
- You do not have to spend your voucher in one go. If there is an amount left over, you can use it for a subsequent booking, until the balance has run out or the validity date has expired.
Rebooking:
Tickets can be rebooked to a later time at the same destination without any modification costs. Rebooking is possible until the end of October 2022. You must pay the possible price difference between your old and new ticket however.
How can I use my voucher?
Your old booking number is your voucher code.
If you want to make a new booking and would like to use your voucher for this, you can easy rebook via https://www.mltours.nl/nl/Account/AccountPage the old flights to a new date. For login you need your booking number and 1 last name.
You need to contact our Customer Care Team by phone during working hours in case you would like to make a new booking with different passengers or if you want to use 2 vouchers for 1 booking.
Please have your old booking number available during the call.
4. I have booked a return flight, and one of the flights has been canceled. Will I get everything back?
Even if we only cancelled one of your flights within the same booking number, you will still receive a voucher for the amount of the entire booking.
If you have separately booked an outbound & return flight (2 different booking numbers), you will only receive a voucher for the cancelled flight. You can send an email to customercare@mltours.nl with request to cancell/rebook your returnflight. ML tours will then deceide what we can do for you.
This is only applicable for unused flights.
This can request cannot be handled over the phone.
5. What happens if there will be a new Travel ban?
We depend on the Moroccan Government and our Partner Airlines for decisions that are made. They determine whether or not flights are allowed and what the options are for any repatriation flights.
As soon as we have more information, this will be published immediately on this page. We therefore recommend you to keep an eye on this page.
6. How can I book a repatriation flight?
As soon as we have more information about extra repatriation flights, we will publish this immediately on this page.
Those flights can only be booked by our webpage. There is no need to call or email us for this request.
7. Will future flights be canceled?
As a flight will be canceled, relevant passengers will be notified by email. We will also publish this information on this page.
We therefore recommend that you keep an eye on this page.
