When should I check-in for my flight?
Go the airport on time.
Make sure that you will be 3 hours before departure at the airport. You can check-in at one of the check-in desks of the related airline company. Be sure to keep your E-ticket, passport or national identity card and your Covid-19 documents where you can reach it easily.
Make sure you have checked in and handed in any hold luggage before the check-in desk closes. Keep in mind that there may be long check-in and waiting times at the airport, so please go to the airport on time!
One week before your departure you will receive a service e-mail from us with, among other things, the exact information about the check-in time.
Online check-in with Transavia
You can check-in online from 30 hours up to 4 hours before departure for the Transavia flights.
After checking in, you can print or download your boarding pass to your smartphone. Please take this with you to the airport.
What are the advantages of our free Relax guarantee?
Relax conditions:
- Change the flight up to 72 hours before departure, both for outbound and/or return flights
- You can make unlimited changes for 1 year after your original booking date, subject to availability
- The price difference between the old and the new rate will be charged. If the new rate is lower than the old rate, no refund will be applied
- For changes from 72 hours before departure to departure, our standard travel conditions apply
- Refund of your ticket in case ML Tours has to cancell the flight.
- The FREE Relax guarantee is only possible for new bookings till May 31st 2022.
You can easily change your ticket to a new departure date with us via MY ML Tours. To log in you need your booking number and a surname. Or you call our Customer Care Team during office hours (+31) 020 722 0 722.
If you did not book with the Relax guarantee, these are our conditions:
- Up to 72 hour prior departure (check- in time), you will pay € 50,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
- Between 72 until 24 hours prior departure (check-in time), you will pay € 120,- for a change per person per one-way flight. In addition you have to pay the price difference between the old and new rate. There will be no refund/reduction when the new rate is lower than the old rate.
- Within 24 hours prior departure (check-in time) and on the departure day it selves, you have to pay the whole new ticket price if you want to rebook from or to another destination and date.
- If you want to change the date of birth or gender, you will pay € 50,- per person per one-way flight.
Which changes are possible?
You can change the following things in your booking via my ML Tours:
- departure airport
- arrival airport
- departure date(s)
- date of birth (only via the call center)
- gender (only via the call center)
If you bought a cancellation coverage at ML Tours, you can change the name on the ticket, according to the rules of the cancellation coverage. In all other cases, a name change is not possible.
Corona Virus
Update 07-02-2022
The Moroccan government has decided that flights can again be operated between the Netherlands/Belgium and Morocco from February 7. ML Tours has purchased additional flights with our partner Transavia. We offer flights from 28 February from Rotterdam Airport to Al Hoceima and vice versa. You can book them via our booking page ML Tours
Update 13-01-2022