Corona – important information
Update 03-10-2022
Morocco has determined per September 30th that all travelrestrictions are cancelled.
Only a health declaration form must be completed.
For residents of Morocco, the rules have not changed. They still need a valid vaccinationpass to leave Morocco for a flight to The Netherlands or Belgium.
For up-to-date information, see onda.ma
Update 19-05-2022
In addition to the update released on 18/05; a valid vaccination is a double vaccination or a single dose of Janssen less than 4 months old. If it is older, a booster is considered a valid vaccination. If you have an expired vaccine, you are not vaccinated and you must present a negative PCR test. The PCR test must not be older than 72 hours. Concerning children: No access conditions are applied for children under 12 years old.
For up-to-date information, see onda.ma
General (updated 03-10):
Morocco is allowing all passengers again. A PCR-test or vaccination pass is no longer needed.
You still have to fill in a health declaration form.
For residents of Morocco, the rules as per 07/02/2022 are still valid. They still need a valid vaccinationpass to leave Morocco for a flight to The Netherlands or Belgium.
No rights can be derived from this information, which is subject to change and can be found updated at:
nederlandwereldwijd for departures from Holland
diplomatie.belgium for departures from Belgium
onda.ma for arrivals and departures in Morocco
Below you will find an overview of the most asked questions about this topic. You can reach us more easy by e-mail, in case you answer is not answered.
Last update 26/10/2021
1. What Corona rules apply for Marocco?
We depend on the Moroccan Government for the Corona measures. You are responsible for knowing these measures and for observing them. The measures are subject to change. Keep yourself well informed about the conditions and entry requirements you must meet to travel to Morocco. You can find this information on the following websites. If you do not have the correct documents with you or if you comply with the measures, you will be denied access to the flight.
nederlandwereldwijd or
diplomatie.belgium for departures from Brussel
2. Will I get my money back if my flight is cancelled?
If there is a cancellation of your ticket(s), we will send you an email in which we confirm your canceled ticket(s). In this email we mention as well how and when we will compensate your ticket(s).
For all, by ML Tours, cancelled flights you will get your money back through through following options:
* A voucher with the credit of the amount of your cancelled ticket(s);
* Change to a different date/destination without change fee. You only pay the price difference;
* refund of your cancelled ticket(s).
3. What are the conditions of the voucher?
You will receive an email from us if your flight has been cancelled. The value of your cancelled flight will be converted into a voucher. With this voucher you can book a new flight with us at a later time.
Voucher's conditions:
- The voucher has no expiration date.
- You can use the voucher for our flights until 31 October 2022 and beyond when more flights are published.
- You do not have to spend your voucher in one go. If there is an amount left over, you can use it for a subsequent booking, until the balance has run out or the validity date has expired.
Rebooking:
Tickets can be rebooked to a later time at the same destination without any modification costs. Rebooking is possible until the end of October 2022. You must pay the possible price difference between your old and new ticket however.
How can I use my voucher?
Your old booking number is your voucher code.
If you want to make a new booking and would like to use your voucher for this, you can easy rebook via https://www.mltours.nl/nl/Account/AccountPage the old flights to a new date. For login you need your booking number and 1 last name.
You need to contact our Customer Care Team by phone during working hours in case you would like to make a new booking with different passengers or if you want to use 2 vouchers for 1 booking.
Please have your old booking number available during the call.
4. I have booked a return flight, and one of the flights has been canceled. Will I get everything back?
Even if we only cancelled one of your flights within the same booking number, you will still receive a voucher for the amount of the entire booking.
If you have separately booked an outbound & return flight (2 different booking numbers), you will only receive a voucher for the cancelled flight. You can send an email to customercare@mltours.nl with request to cancell/rebook your returnflight. ML tours will then deceide what we can do for you.
This is only applicable for unused flights.
This can request cannot be handled over the phone.
5. What happens if there will be a new Travel ban?
We depend on the Moroccan Government and our Partner Airlines for decisions that are made. They determine whether or not flights are allowed and what the options are for any repatriation flights.
As soon as we have more information, this will be published immediately on this page. We therefore recommend you to keep an eye on this page.
6. How can I book a repatriation flight?
As soon as we have more information about extra repatriation flights, we will publish this immediately on this page.
Those flights can only be booked by our webpage. There is no need to call or email us for this request.
7. Will future flights be canceled?
As a flight will be canceled, relevant passengers will be notified by email. We will also publish this information on this page.
We therefore recommend that you keep an eye on this page.
