Corona – important information

 

Update 13-01-2022

Until further notice, the Moroccan government has decided that no flights can be operated between the Netherlands and Morocco from October 21, 2021. Since December 31, 2021, no more flights can be operated between Belgium and Morocco.
Transavia and Brussels Airlines have therefore canceled all flights from this date.
Given the uncertain situation, ML Tours has decided to cancel flights from the Netherlands until March 31, 2022 and from Belgium until April 2, 2022. Affected passengers, who have booked until this date, received an email from us.
ML Tours and Transavia/Brussels Airlines expect flights to and from Morocco to be allowed again from the beginning of April.
The first flight from Rotterdam to Al Hoceima is scheduled for April 7 and Nador is scheduled for April 1. The first flight from Brussels to Al Hoceima is scheduled for April 30.
As soon as we have more information, we will keep you informed on this page.
 
Please note that due to the uncertainty of the duration of the suspension of flights, we cannot currently guarantee that the short term flights available on our website to and from Morocco can be operated. Keep an eye on our website for the latest updates.
 
 
General:
Morocco only allows fully vaccinated passengers. You will also need to present a negative PCR test at boarding that is less than 48 hours old. A health declaration must also be completed.
On arrival, random rapid tests and thermal tests are carried out. If you test positive, you must quarantine for 10 days, this applies to Moroccans and foreigners living in Morocco. Any other passenger who tests positive on arrival will not be allowed to enter the national territory and must return immediately to their country of origin.
This information, subject to change, is available at https://www.nederlandwereldwijd.nl/landen/marokko/reizen/reisadvieshttps://diplomatie.belgium.be/en for departures from Brussel and 
 
 

 

Below you will find an overview of the most asked questions about this topic. You can reach us more easy by e-mail, in case you answer is not answered.
Last update 26/10/2021
 
 
 
1. What Corona rules apply for Marocco?
We depend on the Moroccan Government for the Corona measures. You are responsible for knowing these measures and for observing them. The measures are subject to change. Keep yourself well informed about the conditions and entry requirements you must meet to travel to Morocco. You can find this information on the following websites. If you do not have the correct documents with you or if you comply with the measures, you will be denied access to the flight.
https://www.nederlandwereldwijd.nl/landen/marokko/reizen/reisadvies or
https://diplomatie.belgium.be/nl for departures from Brussel
 
 
2. Will I get my money back if my flight will be cancelled?
If there is a cancellation of your ticket(s), we will send you an email in which we confirm your canceled ticket(s). In this email we mentioned as well how and when we will compensate your ticket(s).
For all, by ML Tours, cancelled flights you will get your money back through through following options:
* A voucher with the credit of the amount of your cancelled ticket(s);
* Change to a different date/destination without changefee. You only pay the pricedifference;
* refund of your cancelled ticket(s).
 
 
3. What are the conditions of the voucher?
You will receive an email from us if your flight has been cancelled. The value of your cancelled flight will be converted into a voucher. With this voucher you can book a new flight with us at a later time.
 
Voucher's conditions:
- The voucher has no expiration date.
- You can use the voucher for our flights until 31 October 2022 and beyond when more flights are published.
- You do not have to spend your voucher in one go. If there is an amount left over, you can use it for a subsequent booking, until the balance has run out or the validity date has expired.
 
Rebooking:
Tickets can be rebooked to a later time at the same destination without any modification costs. Rebooking is possible until the end of October 2022. You must pay the possible price difference between your old and new ticket however.
 
How can I use my voucher?
Your old booking number is your voucher code.
If you want to make a new booking and would like to use your voucher for this, you can easy rebook via https://www.mltours.nl/nl/Account/AccountPage the old flights to a new date. For login you need your booking number and 1 last name.
 
You need to contact our Customer Care Team by phone during working hours in case you would like to make a new booking with different passengers or if you want to use 2 vouchers for 1 booking.
Please have your old booking number available during the call.
 
 
4. I have booked a return flight, and one of the flights has been canceled. Will I get everything back?
Even if we only cancelled one of your flights within the same booking number, you will still receive a voucher for the amount of the entire booking.
If you have separately booked an outbound & return flight (2 different booking numbers), you will only receive a voucher for the cancelled flight. You can send an email to customercare@mltours.nl with request to cancell/rebook your returnflight. ML tours will then deceide what we can do for you.
This is only applicable for unused flights.
 
This can request cannot be handled over the phone.
 
 
5. What happens if there will be a new Travel ban?
We depend on the Moroccan Government and our Partner Airlines for decisions that are made. They determine whether or not flights are allowed and what the options are for any repatriation flights.
As soon as we have more information, this will be published immediately on this page. We therefore recommend you to keep an eye on this page.
 
 
6. How can I book a repatriation flight?
As soon as we have more information about extra repatriation flights, we will publish this immediately on this page.
Those flights can only be booked by our webpage. There is no need to call or email us for this request.
 
 
7. Will future flights be canceled?
As a flight will be canceled, relevant passengers will be notified by email. We will also publish this information on this page.
We therefore recommend that you keep an eye on this page.
 
 
If you would like to read our old information (published until October 25, 2021), you can request it by e-mail at customercare@mltours.nl