Access restriction Morocco


Morocco will not allow aircraft from the Netherlands and Belgium from Sunday
morning, March 15, 2020, 9 a.m., for fear of the new corona virus. Flights from
Morocco to the Netherlands and Belgium are also temporarily suspended.
These measures also apply to countries such as Germany, Italy, Spain. Portugal and
France. It has not been announced when air traffic will resume.
 
This means that for the period March 16, 2020 to May 6, 2020, we have canceled all our flights with Transavia and until april 23 with Brussels airlines. This concerns the flights:
 
Transavia Rotterdam - AL Hoceima and Al Hoceima - Rotterdam on Monday and Thursday
Transavia Rotterdam - Nador and Nador - Rotterdam on Tuesday and Friday
Transavia Rotterdam - Tanger and Tanger - Rotterdam on Tuesday and Friday
Brussels airlines Brussels - Al Hoceima and Al Hoceima - Brussels on Saturday

The passengers concerned will be informed by email about the cancellation of their flight (s) in the coming days.
 
 

Frequently asked questions


Because of the coronavirus it is very busy on our customer care phonelines. Below you will find an overview of the most asked questions for which will not be discussed on the phone.
 

1. Will I get my money back if my flight will be cancelled?

- For all cancelled flights you will get your money back through a voucher with the credit of the amount of your canceled ticket(s).

This is a very exceptional and unprecedented situation that affects our entire society. We will give you a voucher so that you can still travel with us later. In April you will receive information about the conditions of the voucher and how to make your new booking.

If there is a cancellation of your ticket(s), we will send you an email or we have already sent you an email in which we confirm your canceled ticket(s). In this email we mentioned as well how and when we will compensate your ticket(s).
 

There is no need to call or email us for this request, as we cannot change anything about this.
 

 

2. What are the conditions of the voucher?

You will receive an email from us if your flight has been cancelled. The value of your cancelled flight will be converted into a voucher. With this voucher you can book a new flight with us at a later time.
 

Voucher's conditions:
- The voucher is valid till April 30, 2020.
- You can use the voucher for our flights until 31 October 2021.
- You do not have to spend your voucher in one go. If there is an amount left over, you can use it for a subsequent booking, until the balance has run out or the validity date has expired.
- If you have not used the voucher or have not used it completely after 1 year, you can request a refund by sending us an email. This can be a refund for the whole amount of the voucher or for the remainder.
 

Rebooking:
Tickets with departure dates up to and including 31 May can be rebooked to a later time at the same destination without any modification costs. Rebooking is possible until the end of October 2020. You must pay the possible price difference between your old and new ticket however.



3. I have booked a return flight, and one of the flights has been canceled. Will I get everything back?

Even if we only canceled one of your flights, you will still receive a voucher for the amount of the entire booking.

 

4. Why don't I get a refund?

This is a very exceptional and unprecedented situation that affects our entire society. We will give you a voucher so that you can still travel with us later.
 

 

5. Are there coming more repatriation flights?

We depend on the Moroccan Government and our Partner Airlines. As soon as we have more information, this will be published immediately on this page.

We therefore recommend you to keep an eye on this page.
 

 

6. How can I book a repatriation flight?

As soon as we have more information about extra repatriation flights, we will publish this immediately on this page.
Those flights can only be booked by our webpage. There is no need to call or email us for this request.


 

7. My outbound flight is cancelled. Do I get a voucher as well for my return flight?

If your return flight has not been canceled by us and has not been confirmed to you, you can submit a request to cancel your return flight by email to customercare@mltours.nl

At the assessment of ML Tours, we will look at what we can do for you. 

This request cannot be handled on the phone!


 

8. Will future flights be canceled?

As a flight will be canceled, relevant passengers will be notified by email. We will also publish this information on this page.
We therefore recommend that you keep an eye on this page.


 

9. Until when can flights be carried out from Morocco to European territory?

This is mainly determined by the Moroccan Government and our Partner Airlines. As soon as there is any new information, this will be published on this page.


 

10. I did not receive any E-ticket or ticket confirmation, am I still allowed to board the flight?

When you did not receive any travel documents from us (check your spam filter), you are not allowed to board the flight. When you are not allowed to board the flight, but you did a successful payment, you will get a refund of the paid amount automatically on your bank account. This could take a few days before it is completed.
 

There is no need to call or email us for this request.

 

11. There is money withdrawn from my bank account, but I did not receive any E-ticket or ticket confirmation.

In case you did not receive any travel documents from us, than you are not allowed to board the flight. The deducted money from your bank account will automatically be refunded. This could take a few days before it is completed.
 

There is no need to call or email us for this request.

 

12. I booked a ticket on a repatriation flight but made a mistake, what should I do?

In case you made a mistake in your booking for the repatriation flight you can send an email to customercare@mltours.nl
We would like to ask you to mention the following items in your email:

- Booking number
- Departure airport
- Arrival airport
- Flight date
- A explanation of the mistake you made and what the correct information should be and for which person this is applicable.


 

Repatriation flights


Update (24-03-2020 13:00)
Special Assistance Abroad
Measures are being taken worldwide to prevent the spread of the coronavirus. Dutch travelers have therefore run into problems.
 
The new joint platform https://www.bijzonderebijstandbuitenland.nl/ is a unique joint approach by the travel industry, insurers, airlines and the national government to help stranded Dutch travelers. Looking for help? Register here.
 
Do you need help filling in the online registration form? Then you can call +31 247 247 247 for 24 hours a day, 7 days a week. However, please note that it is currently busy due to the circumstances, so we may not be able to help you immediately.
 
Do you have any questions? Read the frequently asked questions about help with returning to the Netherlands.
 
 
 
 
Update (20-03-2020 15:00)
The Moroccan government has to our regret with immediate effect withdrawn all permissions for flights to be carried out with Transavia and Brussels Airlines.
 
Thats why we have been forced to cancel the following flights for today:
SN 1142 Al Hoceima - Brussel departure 16.10 uur
HV 2571 Nador - Rotterdam departure 18.50 uur
HV 2598 Nador - Rotterdam departure 19.25 uur
 
You will be notified by email as well and you will receive your money back on from these flights within a period of 4 weeks on the account you have paid with.

 
 
Update (19-03-2020 17:30)
- The closure of Moroccan airspace has been postponed until Sunday 22 March.
- Two Extra flights from Nador to Rotterdam on Friday March 20.
- Al Hoceima to Brussels on Friday March 20.
 

 
Update (18-03-2020 19:40)
Good news again!
We have launched another repatriation flight (effective immediatly) on thursday 19th of march from Al Hoceima to Rotterdam. The flight can be booked directly via our bookingsengine.
 
We do our best to deploy additional repatriation flights from Morocco. Until now we have been able to offer several flights that were sold out almost immediately after they were put on sale. Because of the rules of the Moroccan government, these flights do not have transporting rights from European territory, only from Morocco itself. This means that the flight price from Morocco is higher, because the costs of the empty outbound flights are also included. In addition, the consequences for these special flights also have higher purchasing prices than during normal circumstances, which means that we are forced to adjust our prices accordingly. 
 
 
 
Update (17-03-2020 17:15)
Good news again!
We have launched another repatriation flight (effective immediatly) on thursday 19th of march from Nador to Rotterdam. The flight can be booked directly via our bookingsengine.
 
ps. if the flight cannot be booked anymore it means the flight has been fully booked already.
 
 
 
Update (17-03-2020)
We have launched another repatration flight (effective immediatly) on wednesday 18th of march from Nador to Rotterdam. The flight can be booked directly via our bookingsengine.
 
 
We have launched a repatriation flight (effective immediatly) on Thursday the 19th of march from Al Hoceima to Brussels at 09:40 - 13:20 local times.
The flight can be booked trough our bookingsengine. It is also possible to modify your cancelled flight to this repatriation flight with the payment of the ticket pricing differences.
 
 
For more information, consult this page.